Bad airlines with a very rude crew

Review of Nada2016 about the flight Pegasus Airlines between Istanbul, Sabiha Gokcen and Kuwait on 10/09/2016 in Economy
Nada2016 H9 / PGT SAW / KWI
Note: This review is about an experience that happened more than 3 years ago.

Pegasus airlines is a very bad company with a very rude crew staff. All the crew staff and especially two crew women's at the boarding gate 201 A, the flight number was 858 on 10-9-2016 at 10:30 pm. The flight was from Istanbul to Kuwait.

One of them charged me 522 T for nothing. She treated me very rudely and not fairly. I didn't have extra weight and I showed her my medication bag. She weighted our carry bags and there wasn't any extra weight at all! The two small carry bags weight was 15 kg only in total for me and my daughter! She said to me rudely you have to pay for 5 kilos or I will let the plane leave without you! She closed the door and told me I will let the airplane leave without you. She told me rudely throw 5 kilos of your new cloths and I let you go to the plane! She let us throw our food that we just bought from the airport on the floor that has a 5 kilo as she said! She said for many times rudely pay for 5 kilos or leave the airport!

She treated us unfairly. She let all the passengers with heavy carry bags board without charging them. After paying the money, crew staff shouted to me rudely! And they laughed loudly after paying the money while I leave to the airplane!

This situation affect my health conditions and I was very sick for two days... I don't recommend this airlines and I will never travel with them again.

Overall rating
1 / 5
Value (price + quality)
1 / 5
On the ground
Check-in and boarding
1 / 5
Management of luggage
1 / 5
On board
1 / 5
Costumer service
1 / 5
Your opinion of security
1 / 5
1 / 5
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By Nada2016, about Pegasus Airlines, , close to Kuwait, via its phone
Posted online by Nicolas, on 13 September 2016, view original version
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