Awful trip

Review of bugfly about the flight Pegasus Airlines between Marseille and Istanbul on 02/09/2016 in Economy
bugfly H9 / PGT MRS / IST
Note: This review is about an experience that happened more than 2 years ago.

Flight 1.5 hours late departing pretty normal for this company.

Missed connection at Istanbul. Ground staff do not really understand English.

No seats on next flight.

Given wrong information twice by staff insisting it was correct then told I did not understand English.

Waited hours late at night for eventual connection.

Asked employee about whereabouts of luggage.

He said he could help if I went home with him.

Incompetent, inefficient and deeply unpleasant airline which treats passengers with contempt. Avoid.

General
Overall rating
1 / 5
Value (price + quality)
1 / 5
On the ground
Check-in and boarding
1 / 5
Management of luggage
1 / 5
On board
Comfort
3 / 5
Costumer service
2 / 5
Your opinion of security
2 / 5
Food
3 / 5
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By bugfly, about Pegasus Airlines, , close to Aix-en-Provence, Provence-Alpes-Côte d'Azur, France, via its phone
Posted online by Nicolas, on 5 September 2016, view original version
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