Zero Stars.

Review of GIVG about the flight Pegasus Airlines between London Gatwick and Sharm El Sheikh on 24/03/2016 in Economy
Note: This review is about an experience that happened more than 3 years ago.

I have been flying since 1982 for both leisure and business trips. I have flown in various cabins.

In all my time flying I have never experienced such an appalling catalogue of events as I did with Pegasus Airlines aka BA cancelled my flight to Sharm el Sheikh and I had to book Pegasus Airlines for a lot of money for a no frills product.

At Baggage Drop Off at LGW, despite my having a boarding pass I was unable to be processed. After two hours I was finally entered onto the flight manifest by Pegasus. At that time I was also advised that my return flight would not land at LGW but at Stansted Airport. There was only availability for a flight returning to LGW five days earlier as I had parked my car at LGW and there were no flights available after my return date.

The flight was adequate and everything including a glass of water had to be paid for. The cabin crew were overworked and appeared stressed.

On my return, after a night of very little sleep I had to take public transport from Stansted to Gatwick to collect my car and drive home.

As Pegasus Airlines is a Turkish airline and not a European airline they do treat customers with little respect. The telephone manner of the airline assistants is of a very poor standard indeed. I cannot recommend Pegasus Airlines at all.

Overall rating
1 / 5
Value (price + quality)
1 / 5
On the ground
Check-in and boarding
1 / 5
Management of luggage
2 / 5
On board
1 / 5
Costumer service
2 / 5
Your opinion of security
2 / 5
1 / 5
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By GIVG, about Pegasus Airlines, , close to United Kingdom
Posted online by Nicolas, on 3 May 2016, view original version
This review has been read 45 times
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