Pegasus Airlines

34 reviews - - Updated 23 hours ago
H9 / PGT

Pegasus Airlines has appalling customer service and I would not recommend them.

After booking a flight for 2 passengers I realised that I had input a surname incorrectly. After searching the Pegasus website trying to find how to...

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Economy BJV - STN 09/2017 1 reactions

What a shower of amatures

Most unhelpful staff that really could not be bothered about you the customer.

Charged more for soft drinks that their own catalogue blaming this is the old catalogue.

Late by 45 minutes, missing connecting flight, but that's not their fault.

Changed return flight and you just pay the difference... Wrong, you pay in full, seats, bags the lot and then try and fight for your part of the refund.

If what you see in customer service is so poor... Don't be sunrise down if other corner cutting measures are in place.

Seats not comfortable.
No entertainment.
Send your bags without you travelling which I think a no no in security in the modern world.

Shocking poor service.

Don't fly with this pig not peg airline...

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Economy DLM - STN 01/2017

Bad airlines with a very rude crew

Pegasus airlines is a very bad company with a very rude crew staff. All the crew staff and especially two crew women's at the boarding gate 201 A...

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Economy SAW - KWI 09/2016 1 reactions

Awful trip

Flight 1.5 hours late departing pretty normal for this company.

Missed connection at Istanbul. Ground staff do not really understand English.

No seats on next flight.

Given wrong information twice by staff insisting it was correct then told I did not understand English.

Waited hours late at night for eventual connection.

Asked employee about whereabouts of luggage.

He said he could help if I went home with him.

Incompetent, inefficient and deeply unpleasant airline which treats passengers with contempt. Avoid.

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Economy MRS - IST 09/2016

Zero Stars.

I have been flying since 1982 for both leisure and business trips. I have flown in various cabins. In all my time flying I have never experienced...

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Economy LGW - SSH 03/2016 5 reactions 45 views

Zero Stars

The flight crew was welcoming and professional despite the few resources they were given to work with.

The organization at check-in was a joke, jostling and throwing suitcases at the Bishkek airport in the middle of the night.

The ground crew was obviously understaffed and not qualified to handle the amount of passengers.

The flights were consistently at least an hour late.

The luggage was seriously damaged during the trip. There has been no response from customer service and no reimbursement more than 2 months after the fact despite numerous reminders.

The comfort on the airline was less than the bare minimum and the equipment was rundown.

This is an extremely, possibly too low-cost airline that sacrifices safety and punctuality to get a few more euros. Upsetting. Obviously I don’t recommend it under any circumstances. Spend the extra 100 euros, you won’t regret it.

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Economy FRU - CDG More than 2 years

A commendable low-cost airline

Departure was one time, the planes were clean and the staff was nice. There was no screen or free meal, but at 60 Euros for an Istanbul-Lyon flight you can't be picky. Besides, the meal prices were reasonable considering the cost of the flight.

There was a pretty good amount of legroom. The seats didn't recline, but that's fine for a flight that lasts less than 3 hours.

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Economy IST - LYS More than 2 years 7 views

A purely low-cost company, too many delays

I flew with Pegasus for the first time since they were included in a "holiday" package. There's nothing to say about the state of the aircraft, they were OK.
On the other hand, out of the 4 flights (Round trip to Hurghada with a stopover in Istanbul), 3 had a delay of at least 1 hour. Combine that with late hours and it is not pleasant.

What's more, we paid extra for "XL seats" and already I didn't see anything different about them; the space looked the same as the other rows. And secondly, we had the bad luck of not being able to use them!
The agent at the desk put us in another row (standard, obviously) and of course they didn't reimburse us for the surcharge we paid (issue in progress).

In short, a very mixed experience.

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Economy GVA - HRG More than 2 years 2 reactions 35 views

A bit naff

We took off at 1:55 pm and then the hunger pangs began, which meant paying for some food.

After arriving at Istanbul's Sabiha Gökçen Airport we then had to wait at the airport for five hours, which put us in an even worse mood. We took off again at 2:55 am for another hour's flying. There was fortunately nobody sitting next to me. Finally, we arrived in Georgia :)

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Economy BRU - TBS More than 3 years 1 reactions 35 views

A good flight overall

Quite a good flight for a low-cost
The flight was on time.
There was a satisfactory amount of legroom.
We were allowed to take our baby stroller right to the plane, which was very good.
The take-off and landing were both excellent and on time.
The online check-in procedure was OK, though it's a pity that the seats allocated automatically when checking in online were not next to each other. This causes problems when you have children with you. However, they changed this for us at the airport without a problem.
Unfortunately, one of our suitcases missed the connection.

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Economy SAW - TLV More than 3 years 1 reactions 51 views
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34 traveler reviews

Overall rating

2,09 / 5
2.09 stars over 5 - Based on 11 customers reviews
5 stars




Ratings summary

Value (price + quality) 2,36 / 5
Comfort 2,5 / 5
Costumer service 2,27 / 5
Your opinion of security 2,9 / 5
Food 1,67 / 5
Management of luggage 2,7 / 5
Comfort 2,5 / 5
Detailed ratings »

Opinions about Pegasus Airlines

Author Title Rating
GIVG Zero Stars. 1/5
ACTM Pegasus Airlines has appalling customer service and I would not recommend them. 1/5
Opinions about Pegasus Airlines

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4 contacts

Find the best way to contact your airline.

In France

Phone: +33 (0)1 70 70 07 37

Is it working? 33 positiv votes 25 negativ votes
Updated on 15 December 2015 | Report a problem

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Headquarters  Turkey

Pegasus Hava Tasimaciligi Anonim Sirketi
Aeropark Yenişehir Mah. Osmanlı Bulvarı
No:11 34912
Kurtköy Istanbul
Phone: 0 850 250 0 737

Is it working? 6 positiv votes 4 negativ votes
Updated on 3 April 2015 | Report a problem

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