Pegasus Airlines

42 reviews - - Updated 16 hours ago
H9 / PGT

Do NOT fly with Pegasus! Flight cancelled!



I am not someone who complains easily, but Pegasus has really been horrific.

My wife and I came to Turkey for our honeymoon and what a horrible experience Pegasus has given us! The customer service was terrible today at Antalya airport. Really horrible!! Our flight PC2009 from Antalya to Istanbul was cancelled. No explanation or notification was given to us. We travelled all the way to the airport just to find that the flight has been cancelled. Then we waited in the queue at the Pegasus office for more than 3 hours with hundreds of other customers (the one lady next to us was over 80 years old!). When we eventually got to the front, the Pegasus employees were very rude. They said that the only option is to give us a flight for two days later (9 Jan)!!! I asked if they will pay for accomodation for us and they said no. How can we sleep on the floor for two nights in an airport!?! And to make it worse this is on our honeymoon!

From now on, we will only fly with Turkish airlines, never again with Pegasus.

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Economy AYT - IST 01/2020
Tourist_Chris

terrible airline



EXTRA charge, bad service, rude crew, bad food, delayed flight, none of the staff were nice, check in staff rude, boring movies, Honorable people and officers at the airports etc

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Economy LHR - IST 02/2018
Adam GH

Horrible airline! Avoid! Given same seat and name, lost baggage. Flight delay. Horrible staff



Our flight from Rome to Athens wasn’t booked through Pegasus airlines. With a short 1.5 hour delay in Istanbul. First the ticket lady was slow and...

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First FCO - ATH 06/2019 1 reactions
Traveler 78569

If you want to live, don’t fly Pegasus



Pegasus is by far the worst most disgusting scariest airline We’ve ever flown on. Not only did they delay our flight by 1.5 hr, they didn't even offer a single cup of water on the flight (you had to pay for everything which we didn’t). We went though a series of turbulences where we actually thought we were going to die. The pilot was flying so fast that we were making our last prayers. Didn’t speak on mic to let us know what was happening either. Not a word of comfort or information (on our location) Shame on you Pegasus. Never again. Satan himself wouldn't even feel safe on your flight.

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Economy PRG - IST 01/2019
Veechhh

A literal NIGHTMARE



I’ll admit I’m an adventurous person, with little fear, I like extreme sports and am open to new crazy things. I have NEVER feared for my life more...

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Economy MCT - SXF 01/2019 4 reactions
JojoM

I URGE you to think very carefully before booking a flight with Pegasus Airlines even the CEO ignores your complaint!



My wife and I flew from Northern Cyprus, we took off on a 1hr 15min flight to Istanbul, 30 minutes in the captain informed us of fog at Istanbul and...

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Economy ECN - SAW 09/2018 4 reactions
KWA1

Worst Experience Ever!



Me and my friend had the worst possible experience with Pegasus and Istanbul Sabiha Gokcen Airport (SAW) staff; on June 29th 2018 we were going from...

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Economy IST - IKA 06/2018 2 reactions
Soheil

Pegasus Airlines has appalling customer service and I would not recommend them.



After booking a flight for 2 passengers I realised that I had input a surname incorrectly. After searching the Pegasus website trying to find how to...

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Economy BJV - STN More than 2 years 3 reactions
ACTM

What a shower of amatures



Most unhelpful staff that really could not be bothered about you the customer.

Charged more for soft drinks that their own catalogue blaming this is the old catalogue.

Late by 45 minutes, missing connecting flight, but that's not their fault.

Changed return flight and you just pay the difference... Wrong, you pay in full, seats, bags the lot and then try and fight for your part of the refund.

If what you see in customer service is so poor... Don't be sunrise down if other corner cutting measures are in place.

Seats not comfortable.
No entertainment.
Send your bags without you travelling which I think a no no in security in the modern world.

Shocking poor service.

Don't fly with this pig not peg airline...

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Economy DLM - STN More than 3 years
Kavenkoy

Bad airlines with a very rude crew



Pegasus airlines is a very bad company with a very rude crew staff. All the crew staff and especially two crew women's at the boarding gate 201 A...

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Economy SAW - KWI More than 3 years 3 reactions
Nada2016
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42 traveler reviews

Overall rating

1 / 5
1 stars over 5 - Based on 9 customers reviews
5 stars
7%
4
7%
3
14%
2
7%
1
64%

Ratings summary

Value (price + quality) 1 / 5
Comfort 1,17 / 5
Costumer service 1 / 5
Your opinion of security 1,17 / 5
Food 1 / 5
Management of luggage 1 / 5
Comfort 1,17 / 5
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4 contacts

Find the best way to contact your airline.

In France

Phone: +33 (0)1 70 70 07 37

Is it working? 34 positiv votes 25 negativ votes
Updated on 19 August 2018 | Report a problem

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Headquarters  Turkey

Pegasus Hava Tasimaciligi Anonim Sirketi
Aeropark Yenişehir Mah. Osmanlı Bulvarı
No:11 34912
Kurtköy Istanbul
Turkey
Phone: 0 850 250 0 737

Is it working? 6 positiv votes 5 negativ votes
Updated on 4 March 2018 | Report a problem

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