A disappointing experience

Review of Shamrock 09 about the flight Gulf Air between Bangkok and London Heathrow on 09/09/2016 in Economy
Shamrock 09 GF / GFA BKK / LHR
Note: This review is about an experience that happened more than 3 years ago.

Gulf Air used to be first rate. Sadly, that is no longer the case.

I travelled in an Airbus 330, in an aisle seat. The Airbus 330 is first rate because of the 2 abreast seating at either side of the aircraft.

The seat was fine, and the attention I received from the Bangkok Office staff was before I boarded was second to none. However, in flight service was chaotic and the meals bizarre.

We were served a rice dish just before landing in Bahrain was unnecessary and particularly awful. There was a long lay over in Bahrain, where I elected to stay in a hotel rather than over night in the airport.

I paid $55.00 for this service and was put up at the more than adequate Ibis Hotel in a much changed Manama. Arrival was a mess and the immigration process protracted as they took my passport away because it had a lot of stamps in it.

The next day the flight to London went smoothly enough, although there were three security checks and hand baggage scans between entering the airport and boarding the aircraft. The final pre-boarding check was absent on the return journey.

The Bahrain/ London sector was far less loaded than the previous Bangkok/Bahrain routing, and was much more comfortable. The pilots seem to have a competition as to who can do the smoothest landing and they did pretty well, and my luggage was there to greet me at LHR.. However, on a very competitive route they were not the cheapest and certainly far from the best. I now have a stack of air miles but I doubt I will use them again.

Overall rating
2 / 5
Value (price + quality)
3 / 5
On the ground
Check-in and boarding
4 / 5
Management of luggage
2 / 5
On board
2 / 5
Costumer service
2 / 5
Your opinion of security
3 / 5
1 / 5
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By Shamrock 09, about Gulf Air, , close to Ban Bang Chak, Changwat Samut Prakan, Thailand
Posted online by Nicolas, on 17 November 2016, view original version
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2 comments RSS Comments

Bownser replied

I remember their 5 star tri star service to and from lhr ,they had it sorted and deserved to call it 5 star , but now they rate so low and same cost as emirates , been left behind , shame really

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