Terrible customer service! Flight cancelled with no compensation!

Review of BlancheW about the flight Gulf Air between London Heathrow and Bangkok on 02/07/2016 in Economy
BlancheW GF / GFA LHR / BKK
Note: This review is about an experience that happened more than 3 years ago.

Aweful experience with GulfAir! I would never ever choose this airline again! They cancel my flight 5 months after I booked it without proposing any alternatives.

I had to chase them for weeks to finally receive a call, giving alternative flights 3 days after the initial date. As I had already made arrangements (hotels, internal flights in Thailand) I had to cancel my flight and was only refunded weeks after the cancellation. I then had to rebook my flights - £170 more expensive than the initial booking (as you can expect when booking 6 months later) - and they refused to reimburse the price difference!

Avoid this airline! Really disatisfying experience! Worst customer service ever!

Overall rating
1 / 5
Value (price + quality)
1 / 5
On board
Costumer service
1 / 5
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By BlancheW, about Gulf Air, , close to London, England, United Kingdom
Posted online by Nicolas, on 22 August 2016, view original version
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