Gulf Air

24 reviews - - Updated 12 hours ago

A disappointing experience

Gulf Air used to be first rate. Sadly, that is no longer the case. I travelled in an Airbus 330, in an aisle seat. The Airbus 330 is first rate...

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Economy BKK - LHR 09/2016 2 reactions
Shamrock 09

Rubbish Air Line.

I have recently travelled from Kuwait, ground staff full of attitude and uncooperative in Kuwait, in flight from Manama to Faisalabad, one of the air hostess (cabin Crew Head) used abusive language upon requesting for a beer... my luggage received two days after arrival... Very bad airline, should be last choice if you have to really travel.

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Economy KWI - LYP 09/2016
Ishtiaq M.

Terrible customer service! Flight cancelled with no compensation!

Aweful experience with GulfAir! I would never ever choose this airline again! They cancel my flight 5 months after I booked it without proposing any alternatives.

I had to chase them for weeks to finally receive a call, giving alternative flights 3 days after the initial date. As I had already made arrangements (hotels, internal flights in Thailand) I had to cancel my flight and was only refunded weeks after the cancellation. I then had to rebook my flights - £170 more expensive than the initial booking (as you can expect when booking 6 months later) - and they refused to reimburse the price difference!

Avoid this airline! Really disatisfying experience! Worst customer service ever!

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Economy LHR - BKK 07/2016

rubbish airline!! horrible luggage management

I have been on many different middle eastern airlines, including emirates so I thought of trying gulf air last year.

I do not recommend !

Their entertainment is average however the airline's luggage management is the worst i've ever seen !

Very poor quality of service. Their mishandled baggage tracing service is absolutely horrible, I came back from holiday in August 2015, which is the same time they lost my luggage and I still have not been contacted about my missing luggage !

I have sent several emails and letters to Gulf Air's offices, not to mention multiple phone calls too however not once have I been contacted ! It has been 8 months ! Their customer care is appalling.

Very reluctant to solve any issues that occur whilst travelling with them !

Don't be trapped by their low prices ! Completely not worth it, i assure you !

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Economy BAH - LHR More than 2 years 2 views

Hell Air


I’m going to summarize it in the simplest possible way to save you from the details. I will only take the local times.
Expected itinerary:
- BKK (departure at 8:50 p.m.)
- BAH (11:50 p.m. - 00:30 a.m.), a 40-minute stopover
- CDG (arrival at 6:25 a.m.)
Ok, when I got my ticket they told me boarding was expected for 7:50 p.m. At 9 p.m., there was still no information. Everyone was waiting like an idiot. We took off at 9:40 p.m. Still no information, not even an explanation for the delay. The flight attendants spoke English with an incomprehensible accent. We arrived in BAH at 1:30 a.m. NO ONE was there to inform me that my flight took off without me. I had to go after the information to be able to find the right counter. They told me the next flight would be in 24 hours. I wanted a faster way, so they offered me another flight operated by a different airline, with an extra stopover. And so, I have now been waiting for 30 minutes while they look for my luggage. I will then have to fly to Doha, in Qatar, within four hours and wait there for two hours before heading back to Paris. At the moment, I am still waiting for my bags in front of the counter. I’m standing, as there are no seats. I’m never flying Gulf Air again.


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Economy BKK - CDG More than 3 years 3 reactions 1k views
Pascal R.

A good airline

I've travelled to Dubai via Bahrain with this airline three times. The three flights were all fine in the main. I made a mistake with the forename when booking the third flight. The change was accepted for a payment of $50. It's worth noting that you can't contact the airline by telephone because you get constantly put on hold, so email only (in English). No complaints with respect to safety. In terms of comfort, it's decent, even though my TV screen didn't work on the return leg for the last flight. The price (less than €500 each time) makes it a worthwhile option.

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Economy CDG - DXB More than 3 years 7 reactions 793 views
El F.

The second flight

I have previously posted about my Frankfurt-Dubai flight and now I am going to speak about my Bahrain-Dubai flight with Gulf Air. It was a nice...

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Reply from the airline
Economy BAH - DXB More than 3 years 3 reactions 797 views

A nice trip

I traveled in Gulf Air’s economy class from Frankfurt to Dubai with a stopover in Bahrain. I can say that it was an adequately comfortable flight...

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Economy FRA - BAH More than 3 years 4 reactions 706 views

"Abandoned" in Bahrain with my children

I regularly use the airline Gulf Air.
When it's problem free, it's very good value for money. On the other hand, when a problem does occur, the airline's responds is very bad.

After a delay of 1 hour 15 minutes on a Gulf Air flight from Abu Dhabi to Bahrain, I ended up, with my children, "missing" my 1:30 am flight to Paris at the stopover in Bahrain.

Gulf Air didn't take the situation in hand at all: the transfer desk was inundated; no explanations were offered; there were no apologies, and there was no compensation. We were treated horribly by the staff, and passports were confiscated (if we didn't accept it, we wouldn't have got any new boarding passes). After several hours spent waiting on the carpet (no seats at the transfer desk!), we received boarding passes for a Qatar Airways flight to Paris, via Doha, leaving a 5:00 am.

We arrived in Paris 10 hours late and at a different terminal than planned.

I've submitted a complaint to Gulf Air. To date, I haven't heard anything back.

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Economy BAH - CDG More than 3 years 3 reactions 371 views

Fairly decent

On the forums at the time Gulf Air was top of the list of airlines not recommended for travel to Thailand. I chose them because of the very...

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Economy BAH - BKK More than 3 years 18 reactions 1,7k views
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24 traveler reviews

Overall rating

1,86 / 5
1.86 stars over 5 - Based on 7 customers reviews
5 stars

Ratings summary

Value (price + quality) 2,14 / 5
Comfort 2 / 5
Costumer service 1,86 / 5
Your opinion of security 3 / 5
Food 2,33 / 5
Management of luggage 2,17 / 5
Comfort 2 / 5
Detailed ratings »

Opinions about Gulf Air

Author Title Rating
Shamrock 09 A disappointing experience 2/5
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