Garuda Indonesia

25 reviews - - Updated 16 hours ago

WORST Airline Ever!

Those who been to Singapore, should know that Singapore is known one of the Best airport in the world. Seriously. I am taking Garuda airline, which...

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Economy SIN - CGK More than 2 years 1 reactions

very bad airline on practically everything!

I was on Garuda flight from Jakarta to Amsterdam in September 2017. I was very disappointed and appalled for the following reasons: 1. Before...

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Business CGK - AMS More than 2 years

No more garuda

What can I say my flight was terrible AVOD wasn't work during all flight.

I had problems with check in in Singapore, staff was rude speaking in their language.

My partner always reserve seat by the window and they gave us seat in the middle ! And don't want change a seat because flight was "full" but it wasn't.

Then I ask to speak with supervisor and he done our case in 1 minute ! But that was only begin of our problems but this is a long story.

I wrote complain but they only say apologize and they replay to me AVOD was working on flight ...
Probably about 30 seat don't have tv so and they tried to told me everything was ok.

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Economy SIN - LHR More than 3 years
Anna B.

High-Quality Service for a Two-Hour Flight.

Personal screen and they served food (a meal, not the snack that Air France offers). The crew was very friendly and the airline deserves its 5...

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Economy CGK - LOP More than 3 years
Thomas F.

Lombok here I come

This is a great airline to fly to this wonderful island with. I was basically using Garuda Indonesia once again on this occasion to travel from...

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Economy UPG - LOP More than 3 years 2 reactions 232 views

Another short trip with Garuda

Here I am, back again with another one of my flight reports. In October 2013 I took a flight from UPG (Sultan Hasanuddin International Airport) to...

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Economy UPG - SUB More than 3 years 39 reactions 268 views

A trip onboard a CRJ1000

I got the chance to test out Garuda Indonesia's CRJ1000 and it was top class. You get a leather seat in economy class, and there's lots of legroom...

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Economy UPG - MDC More than 3 years 1 reactions 101 views

Favourable Opinion

I took a domestic flight from Denpasar (Bali) to Jakarta (Indonesia), a flight lasting 2 hours. I had read so many criticisms and unfavourable opinions that even before boarding the aircraft, we were scared to death. The aircraft was relatively modern, the flight attendants on board were very friendly, and the snack was quite suitable. I have to say that I did not choose the airline; my travel agency had everything organized, but we were not concerned at all. Date: January 15, 2014. Maybe this airline has had difficulties in the past and still has them. But as for me, if I do it again, I will no longer look at the forums before my departure... My flight went very well and on time. I make no criticisms.

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Economy DPS - CGK More than 3 years 15 reactions 1,7k views


Departed and arrived at the scheduled times
- Service pleasant, with cabin crew welcoming and cheerful
- Captain did his job professionally
- Plane interior comfortable; exterior in good condition
- There was a small snack served on this 30 min domestic flight: bread, cheese and fruit juice, all in a box bearing the colours and logo of "Garuda Indonesia"
- Smooth take-off and landing: didn't feel anything when the wheels touched the tarmac, and didn't experience that sensation of being thrown forwards when the plane was braked by raising the flaps.

Only negative point: at arrival, after I collected my baggage, I noticed that the interior of my suitcase was slightly damaged, oh well...

A good flight for the most part.

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Economy DPS - JOG More than 3 years 3 reactions 237 views
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25 traveler reviews

Overall rating

3,56 / 5
3.56 stars over 5 - Based on 9 customers reviews
5 stars

Ratings summary

Value (price + quality) 3,56 / 5
Comfort 3,89 / 5
Costumer service 3,78 / 5
Your opinion of security 4,5 / 5
Food 3,38 / 5
Management of luggage 4,13 / 5
Comfort 3,89 / 5
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Sales  United Kingdom

Flighthouse, Fernhill Road,
RH6 9SY Horley
United Kingdom
Phone: (44) 1293 874 963

Is it working? 0 positiv votes 1 negativ votes
Updated on 26 October 2016 | Report a problem

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Headquarters  Indonesia

Jl. M1. Area Perkantoran Gedung
Garuda City Center, Soekarno-Hatta
Internasional Airport Cengkareng
P.O.Box 1004
10120 Jakarta
Phone: 62 21 231 0082

Is it working? 0 positiv votes 1 negativ votes
Updated on 26 October 2016 | Report a problem