The standard of service

Review of Med about the flight Syphax Airlines fs 105 between Paris Charles De Gaulle and Tunis on 28/10/2013 in Economy
Med FS / SYA CDG / TUN
Note: This review is about an experience that happened more than 3 years ago.

I'm completely disappointed with this airline, having been pleased with the standards of their service to begin with.

Today I missed the plane because of the time spent waiting in the customs queue at CDG airport.

I got there 12 min after departure, missing my plane.

The Syphax officials have no excuse for this. And if that's not the end of the world, the customer service representative for Syphax then spoke to me in a tone that suggested I was in the wrong, and I had to pay a ticket-change penalty even though I wasn't responsible for the delays caused by the service at CDG.

I'm shocked at Syphax's down-market customer service standards.

General
Overall rating
5 / 5
Value (price + quality)
3 / 5
On board
Costumer service
1 / 5
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By Med, about Syphax Airlines, , close to France
Posted online by HappyFlight, on 29 October 2013
This review has been read 277 times
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This review is also available in French.

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