Syphax Airlines

37 reviews - - Updated on 13 June 2018

Among the worst airlines, make sure not to make purchases with your credit card

Mediocre onboard service. Unsympathetic customer service. Bad foreign language skills. Duty free items were available on board, and my bankcard was...

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Economy TUN - CDG More than 3 years 5 reactions 61 views

The airline was changed to Air Tunis Express. without the passengers being informed

- The plane was in terrible shape.
- There was a buildup of garbage in the seat pockets.
- The competence and friendliness of the staff was limited.
The only positive point: they followed the schedule.

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Economy NTE - DJE More than 3 years 96 views

We arrived at the airport at 10 am for a flight that left at 12:30 pm, with boarding with that ended up being at 10:30 pm.

The plane was dirty and the flight crew was unpleasant.
Besides that, everything on board cost extra.
The seats were in bad shape.
The punctuality amounted to a seven-hour delay on the departure flight and a six-hour delay on the return flight.
It's a young airline, just 2 years old. The in-flight magazine, is still growing as well.
After receiving information on the ground, the airline still had serious delays and what's more the flight crew had hardly received their salaries, which were delayed just like the flights.
The rip off flight is apparently one of this airline's specialties.
Avoid at all costs.

You'll have an advance warning about the airline you are taking to Tunisia.

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Economy LYS - DJE More than 3 years 2 reactions 82 views


At departure in Lyon, we were not informed that this low-cost airline didn't provide meals, nor that it did not have any sandwiches on sale either: they had all been consumed on the outbound flight. There are no words to describe how dirty the plane was. The cabin crew displayed a bare minimum of courtesy.

The return flight involved a one hour forty-five minute wait in the sun in Djerba, with no air-conditioning or water available. Information was relayed by one of the passengers. The staff were nowhere to be seen. Same standards of cleanliness again.

Repairs had been carried out to the partitions using sticky tape and aluminium foil!

Jet Tours, together with French tour operator FRAM, had previously chartered a low-cost flight with the Egyptian airline Flash Airways; which was so 'flash' that it crashed soon afterwards, unfortunately. They need to stop chasing profits and start thinking about passenger safety.

I hope Syphax will be banned from flying (and with good reason) before another disaster takes place. Comfort and food are of little significance in such a context.

A survivor (black humor).

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Economy DJE - LYS More than 3 years 8 reactions 193 views

Never again

Beware: many flights cancelled; many of flights put back; read your contracts well because nothing is refundable and additional costs caused by cancellations and delayed flights are not taken into account.

I have tried them twice:
- 14 July flight cancelled and put back to the 16 July (with train travel costs involved as well).
- A flight scheduled for 9:00 am on the 4 August put back to 5:29 pm with no warning: I was only told about it when I got to the airport in Tunis! I took an alternative flight with another airline.

On returning to France I asked for a refund for the return ticket but didn't get anything.
The airline has the right to change the times of flights and there are no refunds under any circumstances. And in addition to this there's the matter of the people who work at Tunis airport: unprofessional and not willing to listen, especially the chief steward.
A rubbish airline.

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Economy TUN - CDG More than 3 years 2 reactions 126 views

Big disappointment

Check-in was both OK and rapid, but once onboard the situation was entirely different.
The cabin crew were not at all available and not cheerful. I felt that they weren't in control of the situation, yet the plane was half empty. Announcements were made in Arabic only.
The seats weren't at all comfortable. The tray tables were dirty and there was no paper or soap in the toilets.

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Economy CDG - SFA More than 3 years 4 reactions 600 views

The best, as always

Boarding scheduled for 9 pm.
Seat: 4C
9:10 pm: Boarding. The flight attendants welcomed us on board with a smile and showed us to our seats.
The seat was a little cramped when it came to legroom but for a two-hour flight it wasn't that inconvenient.
10:00 pm: Boarding finished, safety demonstrations.
10:11 pm: Takeoff. Always on time with Syphax.
10:25 pm: The flight attendants announced that they would be serving a hot meal.
It was served with a smile, as always with Syphax.
10:10 pm: The pilot announced our descent toward Tunis.
10:20: pm landing.

The luggage was already there after we had passed through the security check, 5 minutes of waiting.
A very good flight, with cheerful and friendly flight attendants and a satisfying meal. Landing was early, which is rare for a Tunisian airline.
The price was higher than Tunisair but it's worthwhile.
I strongly recommend this company.

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Economy CDG - TUN More than 3 years 4 reactions 387 views

The standard of service

I'm completely disappointed with this airline, having been pleased with the standards of their service to begin with. Today I missed the plane...

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Economy CDG - TUN More than 3 years 14 reactions 277 views

Never seen anything like it in Tunisia! Great flight

On October 8, I went on a Tunis-Paris flight on board of Syphax Airlines FS104, departing at 9:05 a.m. I arrived at the check-in counter at 7 a.m...

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Economy TUN - CDG More than 3 years 14 reactions 992 views

The scariest flight of my life

On August 11, 2013, I boarded a Syphax flight to Sfax.
Boarding went normally, but the subsequent flight was a nightmare for me. In the 30 minutes before landing, there was a lack of organization such as I have never seen.

Landing began and the flight attendants were still trying to sell tax-free products, but I was unable to buy anything because the landing was very rough.
The flight attendants were yelling at each other to go sit down because the plane was shaking a lot.

The work was not finished, but this is not the worst part.

The landing itself shocked all the people on the plane.
People were screaming, children were crying.
The pilot did not even bother to reassure the passengers.
It was really not a normal landing, worthy of an incompetent pilot.
There were jolts as I have never seen. I was clinging to my seat.
Cold sweating, crying...

For the return trip, I changed to another airline and the flight was perfect.
I, for one, would never fly with this airline again.

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Economy CDG - SFA More than 3 years 9 reactions 471 views
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37 traveler reviews

Overall rating

1 / 5
1 stars over 5 - Based on 1 customers reviews
5 stars

Ratings summary

Value (price + quality) 1 / 5
Comfort 2 / 5
Costumer service 2 / 5
Your opinion of security 1 / 5
Food 1 / 5
Management of luggage 2 / 5
Comfort 2 / 5
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Discover your next flight in pictures

  • Flight pictures #1
  • Croisière au dessus de la mer méditerranée bye bye la Tunisie
  • Flight pictures #3
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  • Rotation avec vu sur la ville de Tunis et au loin on peut apercevoir le port et la ville de la...
  • Vidéo de sécurité
  • Notre appareil quitta la porte d'embarquement
  • Survol des alpes
  • Plateau repas
  • Alignement avec la piste pour le décollage
  • Vocabulaire aérien
  • Flight pictures #12
  • En partance vers ma salle d'attente
  • Atterissage réussi taxing vers la sortit
  • Flight pictures #15
  • Embarquement
  • Flight pictures #17
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  • Cabine avant
  • Cabine arrière
  • Descente vers LFPG
  • Fuselage
  • Taxing