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Terrible. The worst airline I've ever dealt with.
My flight was canceled (they let the passengers know about this 1,5 hrs. prior to the departure), I had to wait for about 2 hours in a line just to speak to their representative (1 person at service only - for the whole airport!) who was entitled to "deal with the situation". Though, that person was absolutely of no help: "The flight is canceled; please - read the brochure on how to act in this situation; - no, unfortunately, we do not have any other flights to Milan today; - you may collect the papers proving your losses and send them to our HQ; bye-bye!".
No excuses from them, no information for me on how to act further, no suggestions. Terrible... At last, I had to fly there with an other airline - by the way of purchasing a new ticket and losing a day of my vacation.