A nightmare, and scandalous!

Review of Julien C. about the flight Fiji Airways FJ391 between Nadi and Hong Kong on 20/12/2012 in Economy
Julien C. FJ / FJI NAN / HKG
Note: This review is about an experience that happened more than 3 years ago.

Briefly, the flight was cancelled without anyone receiving any warning and after we'd all been waiting for hours believing (from what we'd been told) that there was only a twelve-hour delay!!!
The employees were nothing less than incompetent and did nothing to inform the passengers. The worst thing was that we had a connecting flight for the following day and nobody took responsibility for changing the tickets. We even had to make a one-hour call to the USA (!) to get them changed and there was a 1000 dollar supplement involved which Air Pacific, needless to say, didn't take responsibility for.
Finally, we were all supposed to receive written proof to pass to our insurance providers... written proof we've never seen.
And as if that wasn't enough, the flight was dreadful, with a lack of space, very mediocre service, etc.
This airline and its staff have no consideration for their customers.
It's truly disgraceful, with me trying for a month to get the extra cost refunded.
An airline to boycott.

Overall rating
1 / 5
Value (price + quality)
1 / 5
On the ground
Check-in and boarding
1 / 5
Management of luggage
1 / 5
On board
1 / 5
Costumer service
1 / 5
1 / 5
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By Julien C., about Fiji Airways,
Posted online by Florian de What The Flight, on 29 January 2013
This review has been read 12 times
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This review is also available in French.

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