Awful experience and racial discrimination

Review of Doudou123 about the flight Icelandair between New York Ny/Newark Inl and Reykjavik Keflavik International on 24/08/2018 in Economy
Doudou123 FI / ICE EWR / KEF

This is the worst airline I have experienced. The terrible experience started from the check-in time (especially in the Helsinki airport) where both the male staff as well as the female manager treated us very rudely. They even singled us out due to our race (Asian) in the name of checking our carry-on weight in front of all other passengers during the boarding time. We didn't carry anything unusual and similar to all other passengers. We asked her why they didn't check others and she replied "I just wanted to check you out". Since there were not other Asian passengers in the line, apparently they were targeting minority people due to racial discrimination. The service was terrible on board as well. Avoid this worst airline at all cost! Not worth any penny!! And if you are minority races, you may be targeted for humiliation!!!

Overall rating
1 / 5
Value (price + quality)
1 / 5
On the ground
Check-in and boarding
1 / 5
Management of luggage
1 / 5
On board
1 / 5
Costumer service
1 / 5
Your opinion of security
1 / 5
1 / 5
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By Doudou123, about Icelandair,
Posted online by admin, on 2 September 2018, view original version
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