Beware of Icelandair!

Review of shopsalot about the flight Icelandair between New York Jfk and Reykjavik Keflavik International on 09/07/2017 in Economy
shopsalot FI / ICE JFK / KEF

This is the worst airline ever! I purchased tickets online; however, I come to find out, I can't cancel tickets on line. (Interesting). Because then when I call to cancel, the phone lines ring for ever and no agent even picks up. When I finally get through, then I get put on hold 30-40 minutes and no agent returns. At this point, my phone is about to die, so I hang up. I consistently try to call and call to cancel my tickets within the 24 hour period with no success. I keep trying several times for several days. I am finally able to get through (after the 24 hour period) and what do you know, finally an agent answers. She tells me I'm after the 24 hour period so I can't get a full refund. Interesting, right?! I try to explain to the agent what has been happening...she doesn't care.

I ask her, well what is the amount Icelandair will refund me. She can't tell me. She says she doesn't know. This is sooo ridiculous. Unfortunately, I now come to find out this is typical practice of Icelandair. I have read other stories on Tripadvisor stating the exact same thing. This airline is such a scam when it comes to selling tickets.

General
Overall rating
1 / 5
Value (price + quality)
1 / 5
On the ground
Check-in and boarding
1 / 5
Management of luggage
1 / 5
On board
Comfort
1 / 5
Costumer service
1 / 5
Your opinion of security
1 / 5
Food
1 / 5
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By shopsalot, about Icelandair, , close to Somerset, New Jersey, United States
Posted online by admin, on 24 July 2017, view original version
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