Low-cost airline, but high prices

Review of adriano about the flight Icelandair between Paris Charles De Gaulle and Washington Dulles on 09/05/2013 in Economy
adriano FI / ICE CDG / IAD
Note: This review is about an experience that happened more than 3 years ago.

I chose this airline for a round-trip to Washington because on the way back I wanted to stop over in Iceland. The round-trip cost us 630 euros (625 with SAS and 620 with US Airways). Already used to flying to the US with the American airlines and their not-so-bad service and many paid optionals, I told myself that with Iceland’s national airline it would probably be better, but this wasn't the case!

The planes were clean and the cabins were in good shape; the flight attendants were nice; non-alcoholic beverages were complimentary while alcoholic ones were charged extra; headsets had to be paid for (6 euros); no meals (meals are charged extra!). On the return trip, an overnight flight, not even a hot drink was served before arrival! I had already flown with Easyjet or Ryanair in Europe. With their very, very low prices it’s normal that everything in-flight be charged extra, but there’s nothing low-cost about Icelandair’s price. Even the usually tightfisted American airlines offer in-flights meal on a trip to the US.

Overall rating
2 / 5
Value (price + quality)
1 / 5
On the ground
Check-in and boarding
1 / 5
Management of luggage
2 / 5
On board
3 / 5
Costumer service
3 / 5
Your opinion of security
3 / 5
1 / 5
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By adriano, about Icelandair,
Posted online by Florian de What The Flight, on 23 May 2013
This review has been read 748 times
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This review is also available in French.

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6 comments RSS Comments

leoline replied Translate

Je trouve très important cet avis car Icelandair a été en son temps un vrai pionner du très bon service a un pris défiant toutes les compagnies dites "pompadour" europeenes. 0... Puis je vois bien la dérive low cost et bad value que ces témoignages donnent, j'avais envisagé Icelandair sur Washington en Octobre 2013 du coût j'ai reservé un vol LH opéré par UA pour 500 euros TTC !!

The user who posted the review has replied. Translate

Oui en effet "a57gilles", le vol est coupé en deux, 6 heures de vol quand même entre l'Islande et washington, à bord j'ai eu l'occasion de parler avec une dame qui me disait qu'elle avait pris un vol de l'Islande jusqu’à Seattle plus de 10 heure de vol et que les repas étaient payants aussi, c'est uniquement dans la classe supérieur que Icelandair ne fait pas payer les repas!

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