A Terrible experience!

Review of Mark V. about the flight Icelandair FI631 between Paris Charles De Gaulle and Boston on 28/07/2016 in Economy
Mark V. FI / ICE CDG / BOS
Note: This review is about an experience that happened more than 2 years ago.

Cost for a flight going from Boston to Munich, and return from Charles De Gaulle to Logan was over $2,000 for two economy seats. Booked three months in advance.

Where to start?

First flight delayed by greater than an hour. Caused us to miss our connecting flight. Original landing in Munich time: 1:05PM.
Actual: 8:30PM. Furthermore, we were redirected from Reykjavik to Oslo before going to Munich. Our compensation: 16 Euro voucher per person for lunch.

I wrote to customer service two weeks ago and received an automated response. Nothing since.

Leg room and in-flight entertainment are good, no complaints in these two regards. Probably because the actual flight provider has little to do with them.

Now I am standing in line again, and the flight is already delayed one hour, which will cause us to miss our connecting flight home. Lastly, the wait in their check-in line is unbelievable. Over 300 people around the airport in Charles De Gaulle.

Absolutely terrible. Will never fly with again. We had four flights with Icelandair, and all four of them were delayed by more than an hour. I purchased 60$ flights through EasyJet and Alitalia that were more reliable and offered more than Icelandair.

It was an international flight, and not one complimentary snack was offered. Only soda, water, and juice was free. This was a 3+ and 5+ hour flight. Alitalia gave me crackers for free on a 45 minute jump from Venice to Rome.

Lastly, their planes are so overused that they don't have the time to clean in between flights, see the pictures attached for what I mean.

Icelandair's business model is broken and they should be ashamed.

Overall rating
1 / 5
Value (price + quality)
1 / 5
On the ground
Check-in and boarding
1 / 5
Management of luggage
3 / 5
On board
3 / 5
Costumer service
1 / 5
Your opinion of security
2 / 5
1 / 5
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By Mark V., about Icelandair, , close to Pelham, New Hampshire, United States
Posted online by Nicolas, on 1 August 2016, view original version
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  • Trash in seat pocket, left from last flight.
  • Trash on seat - left from last flight.
  • All IcelandAir flights delayed.
  • All IcelandAir flights delayed.
  • First delay on way home.
  • Second delay, didn't actually arrive until 8:30.

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