27 reviews - - Updated 14 hours ago

Beware of Icelandair!

This is the worst airline ever! I purchased tickets online; however, I come to find out, I can't cancel tickets on line. (Interesting). Because then...

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Economy JFK - KEF 07/2017

A Terrible experience!

Cost for a flight going from Boston to Munich, and return from Charles De Gaulle to Logan was over $2,000 for two economy seats. Booked three months...

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Economy CDG - BOS 07/2016
Mark V.

Flight Without Problems.

Five-hour flight with a 7-month old baby. There were no problems with the flight.

The baby sat on our laps (there was no baby seat on the plane).

The flight crew was very understanding and friendly; they even arranged for us to have a row with 3 seats even though the plane was full. There were beverages but no meal.

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Economy BOS - KEF 05/2016

Unpleasant as a Cold Shower

This was the worst flight I have even been on in terms of comfort and service.

Not only that, it wasn't exactly the cheapest flight and the meals and the drinks were not included. It annoyed me the whole trip. There was just a cup of soda during the 1st flight from Paris - Iceland and then a coffee on the Iceland -New-York flight . Shameful! Not to mention the outdated movie selection that had only 2 language choices and no subtitles. Needles to say, French was not one of the possible choices. To top it all off, when I returned to France I was missing a suitcase.

I didn't need any more reasons not to travel with Icelandair.

It was a poor choice on my part. I got home on Thursday, and I received my suitcase at my house on Monday morning, , so I can finally and happily move on.

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Economy CDG - JFK More than 2 years 3 views

Return to Paris

This return flight on Icelandair was stress-free, despite the one-hour delay of the plane's departure. On the plane there was beverage service and a screen for each passenger with TV series, movies and cartoons available (I watched 6 episodes of Friends :D) in English. On the other hand, I thought that the legroom was a little limited—I squirmed a lot. Besides that, takeoff and landing were smooth. The flight crew was very friendly, they even offered me a small pillow for sleeping since it was more comfortable that way ;)

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Economy KEF - CDG More than 3 years 3 reactions 145 views

Not bad at all!

Very comfortable amount of legroom for a three-hour flight.

Personal IFE for a three-hour flight: perfect!

Buy on board in operation.

Departed on time; arrived ahead of schedule: perfect!

Boarding was a bit disorganised.

The staff were very professional.

Punctuality was perfect.

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Economy CDG - KEF More than 3 years 2 reactions 121 views

Avoid completely

The flight was delayed.

"The plane that could almost fly itself " sat on the runway for half an hour, 45 minutes while the engines were tested.

Since the plane was delayed we barely made our connecting flight during the layover. Luggage was forgotten during the layover because of the delay.
The food was expensive and not good at all.
There was no service on board and the flight attendants were disorganized and unpleasant.
No positive points at all.
The seats were very cramped.
Very few movies and no subtitles at all.

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Economy EWR - BRU More than 3 years 2 reactions 167 views


Departure was delayed because cargo had to loaded into the airplane.

The landing was one of the worst I have ever experienced (I have flown more than 1000 hours).
Inexperienced pilot?

We really thought the wing of the plane would touch the ground. The plane violently bounced three times and braked in a terrible way. There were screams in the plane and, of course, no explanation was given.

Our family has had enough of Icelandair.

They charge for everything. Even low-cost airlines are better. 7 € for headphones, no flight information.

Check-in was chaotic.

Everything about this airline is bad.

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Economy KEF - CDG More than 3 years 6 reactions 429 views

No complaints

As with the outward flight, we took Icelandair to return to France.
Once again, we found the crew to be very professional and pleasant, the seats to be comfortable, and the airline to be particularly on time. Even better, we again arrived a little early.

You really feel safe with them and the in-flight services they offer are good to pass the time.

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Economy KEF - CDG More than 3 years 7 reactions 348 views


Icelandair is a serious and efficient airline: pleasant crew, punctuality, and safety. Highly recommended. The seats were comfortable and the...

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Economy CDG - KEF More than 3 years 3 reactions 265 views
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27 traveler reviews

Overall rating

2,33 / 5
2.33 stars over 5 - Based on 9 customers reviews
5 stars

Ratings summary

Value (price + quality) 2,89 / 5
Comfort 3,22 / 5
Costumer service 3 / 5
Your opinion of security 3 / 5
Food 1,71 / 5
Management of luggage 3 / 5
Comfort 3,22 / 5
Detailed ratings »

Opinions about Icelandair

Author Title Rating
shopsalot Beware of Icelandair! 1/5
Opinions about Icelandair

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18 travelers pictures

Discover your next flight in pictures

  • rapide vue de la classe affaire
  • plus que 3H30
  • Flight pictures #3
  • Il arrive...
  • Mais on reçoit un ipad et à boire
  • L'équipage a un uniforme de militaires russes et il y a des écrans vieillots qui traînent
  • On manque un peu d'espace
  • petit test retouche photo en vol
  • un A380 d'Emirates !
  • 3.2.1...
  • Trash in seat pocket, left from last flight.
  • Les sièges sont gris et sombres
  • bon.
  • bouteille d'eau des glaciers distribuée au passagers
  • Flight pictures #15
  • le repas
  • Flight pictures #17