Icelandair

31 reviews - - Updated 22 hours ago
FI / ICE

Awful Experience



I This airline is the worst I've ever used. I was due to fly to Reykjavik on Wed 29th Nov at 12.15 pm from Manchester.  I am disabled and require...

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Economy MHT - KEF 11/2017 4 reactions
Bronte

Avoid Iceland Air



When you shop an airfare you have choices. I would advise you to select another airline besides Iceland air.

If your flight goes according to plan, you'll probably enjoy the experience. However, if anything goes wrong (and with air travel something often does), they don't stray from the script well. Their customer service is driven through their national office which is unresponsive.

The only way we ever got them to respond was after going public on social media--then they respond right away. Try to the proper channels and it's radio silence.

This is a company that is so broken, I would advise you to fly someone else.

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Economy ORD - KEF 01/2018
avoidiceland

Beware of Icelandair!



This is the worst airline ever! I purchased tickets online; however, I come to find out, I can't cancel tickets on line. (Interesting). Because then...

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Economy JFK - KEF 07/2017
shopsalot

A Terrible experience!



Cost for a flight going from Boston to Munich, and return from Charles De Gaulle to Logan was over $2,000 for two economy seats. Booked three months...

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Economy CDG - BOS More than 2 years
Mark V.

Flight Without Problems.



Five-hour flight with a 7-month old baby. There were no problems with the flight.

The baby sat on our laps (there was no baby seat on the plane).

The flight crew was very understanding and friendly; they even arranged for us to have a row with 3 seats even though the plane was full. There were beverages but no meal.

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Economy BOS - KEF More than 2 years
fjuillar

Unpleasant as a Cold Shower



This was the worst flight I have even been on in terms of comfort and service.

Not only that, it wasn't exactly the cheapest flight and the meals and the drinks were not included. It annoyed me the whole trip. There was just a cup of soda during the 1st flight from Paris - Iceland and then a coffee on the Iceland -New-York flight . Shameful! Not to mention the outdated movie selection that had only 2 language choices and no subtitles. Needles to say, French was not one of the possible choices. To top it all off, when I returned to France I was missing a suitcase.

I didn't need any more reasons not to travel with Icelandair.

It was a poor choice on my part. I got home on Thursday, and I received my suitcase at my house on Monday morning, , so I can finally and happily move on.

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Economy CDG - JFK More than 2 years 3 views
Madoule

Return to Paris



This return flight on Icelandair was stress-free, despite the one-hour delay of the plane's departure. On the plane there was beverage service and a screen for each passenger with TV series, movies and cartoons available (I watched 6 episodes of Friends :D) in English. On the other hand, I thought that the legroom was a little limited—I squirmed a lot. Besides that, takeoff and landing were smooth. The flight crew was very friendly, they even offered me a small pillow for sleeping since it was more comfortable that way ;)

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Economy KEF - CDG More than 3 years 3 reactions 145 views
Suzana

Not bad at all!



Very comfortable amount of legroom for a three-hour flight.

Personal IFE for a three-hour flight: perfect!

Buy on board in operation.

Departed on time; arrived ahead of schedule: perfect!

Boarding was a bit disorganised.

The staff were very professional.

Punctuality was perfect.

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Economy CDG - KEF More than 3 years 2 reactions 121 views
Augustiin

Avoid completely



The flight was delayed.

"The plane that could almost fly itself " sat on the runway for half an hour, 45 minutes while the engines were tested.

Since the plane was delayed we barely made our connecting flight during the layover. Luggage was forgotten during the layover because of the delay.
The food was expensive and not good at all.
There was no service on board and the flight attendants were disorganized and unpleasant.
No positive points at all.
The seats were very cramped.
Very few movies and no subtitles at all.

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Economy EWR - BRU More than 3 years 2 reactions 167 views
melissa26

Awful



Departure was delayed because cargo had to loaded into the airplane.

The landing was one of the worst I have ever experienced (I have flown more than 1000 hours).
Inexperienced pilot?

We really thought the wing of the plane would touch the ground. The plane violently bounced three times and braked in a terrible way. There were screams in the plane and, of course, no explanation was given.

Our family has had enough of Icelandair.

They charge for everything. Even low-cost airlines are better. 7 € for headphones, no flight information.

Check-in was chaotic.

Everything about this airline is bad.

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Economy KEF - CDG More than 3 years 6 reactions 429 views
Loeiza
Write your review

31 traveler reviews

Overall rating

1,73 / 5
1.73 stars over 5 - Based on 11 customers reviews
5 stars
8%
4
8%
3
8%
2
17%
1
58%

Ranking

71

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Ratings summary

Value (price + quality) 2,09 / 5
Comfort 2,8 / 5
Costumer service 2,73 / 5
Your opinion of security 2,6 / 5
Food 1,33 / 5
Management of luggage 2,64 / 5
Comfort 2,8 / 5
Detailed ratings »

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18 travelers pictures

Discover your next flight in pictures

  • plus que 3H30
  • Les sièges sont gris et sombres
  • Il arrive...
  • Trash in seat pocket, left from last flight.
  • bouteille d'eau des glaciers distribuée au passagers
  • un A380 d'Emirates !
  • le repas
  • petit test retouche photo en vol
  • Mais on reçoit un ipad et à boire
  • Flight pictures #10
  • bon.
  • 3.2.1...
  • Flight pictures #13
  • L'équipage a un uniforme de militaires russes et il y a des écrans vieillots qui traînent
  • On manque un peu d'espace
  • rapide vue de la classe affaire
  • Flight pictures #17