A bad experience with Darwin Airways

Review of babouj about the flight Etihad Régional between Geneva and Rome Fiumicino on 27/12/2013 in Economy
babouj F7 / DWT GVA / FCO
Note: This review is about an experience that happened more than 3 years ago.

Take-off was seven hours late on this flight from Geneva to Rome, the 27 December 2013.
The delay was already showing two hours before take-off via a simple "technical" message with no other explanation, but we understood that it was simply a case of making it just one flight instead of two because the planes weren't full. This is unacceptable! What kind of consideration for the passengers is that! There was no phone call or text message about the delay, even though it was known about well before the scheduled time! A little sandwich was served during the flight, not even wrapped up. It's fortunate that we'd had a voucher to eat in one of the airport restaurants, though in view of the ticket prices that's not much to get excited about. For the return we had a simple packaged biscuit, even though the flight was an 8:00 pm one. I won't be using this airline again and I'll advise all the people I know not to use it.
JC

General
Overall rating
1 / 5
Value (price + quality)
1 / 5
On the ground
Check-in and boarding
1 / 5
Management of luggage
1 / 5
On board
Comfort
2 / 5
Costumer service
1 / 5
Your opinion of security
2 / 5
Food
1 / 5
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By babouj, about Etihad Régional, , close to Annecy, Rhône-Alpes, France
Posted online by HappyFlight, on 7 January 2014
This review has been read 25 times
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This review is also available in French.

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One comment RSS Comments

HappyFlight replied Translate

Bonjour,

Nous vous remercions d'avoir choisi What The Flight pour exprimer votre avis sur la compagnie. Par la même occasion, nous en profitons pour vous souhaiter la bienvenue dans la famille :)

Qu'avez-vous pensez des avions ? C'était un Saab2000 ? Je n'ai jamais eu l'occasion d'en emprunter un. Est-ce bruyant ?

Bonne journée et bonne année

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