Disappointing experience

Review of Radhika about the flight Etihad Airways between New York Jfk and Abu Dhabi on 27/05/2014 in Business
Radhika EY / ETD JFK / AUH
Note: This review is about an experience that happened more than 2 years ago.

Boarded business class after a chaotic boarding experience, ground staff was indifferent and curt at New York.

After boarding the flight had one of the most disappointing business class experience so far.

The crew was looking visibly upset and unfriendly. Well, maybe unfair to say that because she was friendly with some depending on the skin colour. After an unwelcoming experience on board , she came to take orders for food, did not ask us choice of dessert and well did not serve dessert at all!

She was courteous enough to ask if I wanted to be woken up for breakfast to which I replied 'Yes' . No breakfast was served and feeling terribly hungry I did have to ask her to serve me something before landing. Quickly a tray was flung in my direction. When on flight

I asked for water and no one bothered to ask if still or sparkling water was my choice. I was handed a bottle. Compared to other airlines I found the service disappointing and bordering on racist attitude. My children in business class were not given any children's toys/ games etc. long way to go Etihad to claim that you are worlds leading airline , based on this experience.

Abu Dhabi boarding for a Mumbai flight was like a chaotic ,rude and pathetic experience. Enough said. Hope to have better flights next time around!

General
Overall rating
3 / 5
Value (price + quality)
3 / 5
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By Radhika, about Etihad Airways, , close to Mumbai, Maharashtra, India, via its tablet
Posted online by HappyFlight, on 8 June 2014, view original version
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