Short-haul but full service

Review of BTA about the flight Etihad Airways EY383 between Muscat and Abu Dhabi on 31/08/2012 in Business
BTA EY / ETD MCT / AUH
Note: This review is about an experience that happened more than 3 years ago.

For this short distance flight service (Muskat - Abu Dhabi: less than 400 km), we got to fly on a smaller type plane: an Airbus A319. Nevertheless, the business class cabin and the service were still of the same standard as on the airline's long-haul flights. The seats, which were in a 2 x 2 configuration, were genuine, business class seats with electric controls. There was a full welcome service offering fresh fruit juice, champagne, or the excellent lemon and mint drink. During the very short cruising phase, there was a choice of full, light meals, drinks available to order, and a tea/coffee service. It was all served on a table cloth, with cutlery in place and the food served on plates.
This was incredible service for a 45-minute flight compared to European standards, where the business class seat is an economy seat towards the front with the middle seat taken out of use, and the service consists of just a tray meal.

General
Overall rating
5 / 5
Value (price + quality)
5 / 5
On the ground
Check-in and boarding
5 / 5
Management of luggage
5 / 5
On board
Comfort
4 / 5
Costumer service
5 / 5
Your opinion of security
5 / 5
Food
5 / 5

Flight pictures

Champagne All the pictures (4) »
Share!
Was this review helpful?
14
1

Most read opinions about Etihad Airways

By BTA, about Etihad Airways, , close to Paris, Île-de-France, France
Posted online by HappyFlight, on 6 April 2014
This review has been read 425 times
Flag this review
This review is also available in French.

Are you a representative of Etihad Airways and would like to reply to this review or be notified by email when reviews are published about your airline company? Please contact us!

  • Champagne
  • gros fauteuils en 2x2 sur l'A319 et l'A320
  • Snack
  • Snack

2 comments RSS Comments

JMR replied Translate

La 1ère classe Etihad est peut être remarquable,mais la classe Economique ne vaut pas plus que les compagnies classiques. Mais transiter par Abu Dhabi,c'est la galère ! Il n'y a aucune organisation !

The user who posted the review has replied. Translate

Je reconnais qu'il est difficile de différencier un produit classe éco d'un autre à part sur le service, puisque les sièges sont quasi-identiques sur 90% des compagnies, à une ou deux choses près (taille de l'IFE...). En business, l'écart de service et la qualité du catering est encore plus flagrant. A la limite je suis plus sensible à la qualité du service qu'au siège lui-même.
Mon seul vol Etihad en éco m'a juste laissé le souvenir de l'existence de prises électriques à tous les sièges. Pour le service j'ignore quoi en penser, j'avais réussi à m'endormir avant même le décollage et je ne me suis réveillé qu'au toucher de roue, j'avais un siège "issue de secours".

Add a comment

Read Etihad Airways reviews