I waited for a report back from the customer support department of the Emirates head office but after a few days I didnt recieve any reply.I thought that it might be the problem with mail itself so I went to Facebook and explain the problem but again, the communication slowly started to face. The Emirates Airline seems to have the issue of ignoring questions and opinions from costumers and passengers. By the way, we can't directly talk to the customer support department from the website, FAX, email but only on phone but the phone is only a voice announcement, therefore, we as a costumers won't have a proper coversation with them.
In additional, there was a news annouced in July 2017 about Emirates Airlines flight attendane pouring champagne leftover by the customer into the bottle. Emirates Airline says that they will have an investigate the issue. However, after the announcment (the end of September 2017) no results or comment came from the Emirates Airline by searching.
If you use Emirates Airlines, please use travel insurance with great guarantee, that won't be a troublesome. Also, if you have any requests and opinions for the company's service then there will be no customer support department because they will completely ignore your comments except for Facebook.
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