Great plane, but lousy Customer Service

Review of Frank V. about the flight Emirates between Amsterdam and Bangkok on 25/09/2016 in Economy
Frank V. EK / UAE AMS / BKK
Note: This review is about an experience that happened more than 2 years ago.

Good quality planes but a company policy that doesn't care about Customer Service.

Emirates airlines are really good in Window dressing when it comes to their Customer Service. At first sight it looks like they're really value their (loyal) customers but unfortunately in reality they don't live up to the expectations they promise to the world.

I've been flying with Emirates many times before and also reached their Silver Member Status so you can call me experienced when it comes to this airline. The plane itself, the seats and the food provided are OK.

Only when it comes to how they treat their (loyal) customers it becomes a complete different story. Once you've ordered and paid for your ticket they loose their complete interest in you as a customer. They treat you like a number and the only feedback you get are the lines that were written out in their "Customer" scripts.

This resulted for me to the (unfortunate) decision to use the Emirates services in the future and look for other airlines which provide proper Customer Service

General
Overall rating
2 / 5
Value (price + quality)
3 / 5
On the ground
Check-in and boarding
2 / 5
Management of luggage
3 / 5
On board
Comfort
4 / 5
Costumer service
1 / 5
Your opinion of security
3 / 5
Food
3 / 5
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By Frank V., about Emirates, , close to Amsterdam, North Holland, Netherlands
Posted online by Nicolas, on 19 October 2016, view original version
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