338 reviews - - Updated 5 hours ago

The continuing story from the "Impolite and bad service"

I waited for a report back from the customer support department of the Emirates head office but after a few days I didnt recieve any reply.I thought...

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Economy DXB - PNH More than 2 years

Impolite and bad service

I had a luggage lost from my flight(which is already bad) and it was encountered at Emirates Airlines, it was explained later that it will be...

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Economy DXB - PNH More than 2 years

One of the best

Everything top.

Starting from the costumer service to the check in and boarding operation the attendants was very very professional and nice.

We had a nice monitor and full access on multiple choices from films to music and games.

Food very good and lots of snacks time.

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Economy FCO - DXB More than 3 years

Fly on Emirates

My seat was very comfortable. Too much legroom. There was entertainment and TV.

Flight on A380 Emirates not A330.

I give A380 10/10 and A330 8/10.

Meal very nice get kids food in Dubai.

Temperature very hot.

Captain and service very kind.

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Economy MAN - ISB More than 3 years

Great plane, but lousy Customer Service

Good quality planes but a company policy that doesn't care about Customer Service.

Emirates airlines are really good in Window dressing when it comes to their Customer Service. At first sight it looks like they're really value their (loyal) customers but unfortunately in reality they don't live up to the expectations they promise to the world.

I've been flying with Emirates many times before and also reached their Silver Member Status so you can call me experienced when it comes to this airline. The plane itself, the seats and the food provided are OK.

Only when it comes to how they treat their (loyal) customers it becomes a complete different story. Once you've ordered and paid for your ticket they loose their complete interest in you as a customer. They treat you like a number and the only feedback you get are the lines that were written out in their "Customer" scripts.

This resulted for me to the (unfortunate) decision to use the Emirates services in the future and look for other airlines which provide proper Customer Service

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Economy AMS - BKK More than 3 years
Frank V.

Perfect flight to start and end a perfect trip

Emirates has really nicely-sized seats for the Economy class. They're very comfy and clean. We are taller-than-average couple, below average weight...

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Economy JFK - MXP More than 3 years
A & E

Ok... I guess...

The flight attendants were all over the place and not that friendly. The seat was very comfortable as always but it just seemed old... The entertainment was awesome because it was of course ICE but many tv's didn't work for the last 2 hours of the flight which was quite annoying.

Overall, good but my other flight with Emirates were much better.

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Business DXB - MNL More than 3 years 3 views


Flight attendants were always smiling... In-flight entertainment was the best I have ever experienced. Food was fantastic and I definitely will fly Emirates again!

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Business PRG - DXB More than 3 years 3 reactions 3 views

Great Flight

It was a good flight. There was a great ambience in the cabin.
The seats were good, the reclining was proper. The entertainment systems were not bad: many choices of movies. The meals were served hot as fresh. The quality was paranoid they were very tasty. The landing and the take off's were good, smooth too.
The on board temperature was comfy, the captain gave message at an regular interval.
However... Singapore Airlines is still better than Emirates.

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Economy BOM - DXB More than 3 years
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338 traveler reviews

Overall rating

3,56 / 5
3.56 stars over 5 - Based on 45 customers reviews
5 stars




Ratings summary

Value (price + quality) 3,53 / 5
Comfort 3,69 / 5
Costumer service 3,93 / 5
Your opinion of security 4,13 / 5
Food 3,36 / 5
Management of luggage 3,91 / 5
Comfort 3,69 / 5
Detailed ratings »

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298 travelers pictures

Discover your next flight in pictures

  • Les toilettes
  • Taiwan !
  • Flight pictures #3
  • Le choix du dîner...
  • Arrivée FRA
  • Flight pictures #6
  • Flight pictures #7
  • Flight pictures #8
  • Flight pictures #9
  • Poulet riz...
  • Soupe pour madame
  • la place à gauche est aussi à moi
  • repas au Lounge
  • ...et le dîner !
  • Flight pictures #15
  • Boeing 757 C-32A "Air Force Two" + McDonnell Douglas 08-8194 USAF United States Air Force Boeing...
  • Flight pictures #17
  • Suite 2E
  • Siège et minibar
  • In Flight View
  • espace d'unsiège
  • Dans l'avion, minibar personnel pour chaque siège
  • Flight pictures #23
  • Flight pictures #24
  • Flight pictures #25
  • Flight pictures #26
  • Flight pictures #27
  • Flight pictures #28
  • Le seul point négatif sur le vol quand il est plein c'est ne pas pouvoir dormir correctement ,cela...
  • Flight pictures #30
  • Coucher du soleil.
  • peu d'espace mais c'est pour cela que je choisis un siège couloir
  • Flight pictures #33
  • Landing Singapore Changi Airport A380
  • Flight pictures #35
  • Arrivée à CHC.
  • Le casque antibruits
  • Flight pictures #38
  • Flight pictures #39
  • Ipad personnel pour régler la position du siège et plein d'autres choses
  • Flight pictures #41
  • Flight pictures #42
  • Flight pictures #43
  • Flight pictures #44
  • Les jambes ok.
  • Ice tres performant....dont je me suis peu servi
  • Flight pictures #47
  • Flight pictures #48
  • Flight pictures #49
  • Les films à la une.
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5 contacts

Find the best way to contact your airline.

Sales  France

235, Cours Lafayette
3ème étage
69006 Lyon
Phone: +33 (0)1 57 32 49 99

Is it working? 0 positiv votes 0 negativ votes
Updated on 26 November 2014 | Report a problem

Sales  France

Aéroport de Nice Côte d'Azur
Terminal 1
06281 Nice Cedex 3
Phone: +33 (0)1 57 32 49 99

Is it working? 0 positiv votes 1 negativ votes
Updated on 27 August 2018 | Report a problem

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