Emirates

300 reviews - - Updated 2 hours ago
EK / UAE

The continuing story from the "Impolite and bad service"



I waited for a report back from the customer support department of the Emirates head office but after a few days I didnt recieve any reply.I thought...

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Economy DXB - PNH 08/2017
wG72d4wI

One of the best



Everything top.

Starting from the costumer service to the check in and boarding operation the attendants was very very professional and nice.

We had a nice monitor and full access on multiple choices from films to music and games.

Food very good and lots of snacks time.

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Economy FCO - DXB 02/2016
giuseppe70

Fly on Emirates



My seat was very comfortable. Too much legroom. There was entertainment and TV.

Flight on A380 Emirates not A330.

I give A380 10/10 and A330 8/10.

Meal very nice get kids food in Dubai.

Temperature very hot.

Captain and service very kind.

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Economy MAN - ISB 02/2016
net

Great plane, but lousy Customer Service



Good quality planes but a company policy that doesn't care about Customer Service.

Emirates airlines are really good in Window dressing when it comes to their Customer Service. At first sight it looks like they're really value their (loyal) customers but unfortunately in reality they don't live up to the expectations they promise to the world.

I've been flying with Emirates many times before and also reached their Silver Member Status so you can call me experienced when it comes to this airline. The plane itself, the seats and the food provided are OK.

Only when it comes to how they treat their (loyal) customers it becomes a complete different story. Once you've ordered and paid for your ticket they loose their complete interest in you as a customer. They treat you like a number and the only feedback you get are the lines that were written out in their "Customer" scripts.

This resulted for me to the (unfortunate) decision to use the Emirates services in the future and look for other airlines which provide proper Customer Service

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Economy AMS - BKK 09/2016
Frank V.

Ok... I guess...



The flight attendants were all over the place and not that friendly. The seat was very comfortable as always but it just seemed old... The entertainment was awesome because it was of course ICE but many tv's didn't work for the last 2 hours of the flight which was quite annoying.

Overall, good but my other flight with Emirates were much better.

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Business DXB - MNL More than 2 years 3 views
dadulac1

Fantastic



Flight attendants were always smiling... In-flight entertainment was the best I have ever experienced. Food was fantastic and I definitely will fly Emirates again!

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Business PRG - DXB More than 2 years 3 reactions 3 views
dadulac1

Great Flight



It was a good flight. There was a great ambience in the cabin.
The seats were good, the reclining was proper. The entertainment systems were not bad: many choices of movies. The meals were served hot as fresh. The quality was paranoid they were very tasty. The landing and the take off's were good, smooth too.
The on board temperature was comfy, the captain gave message at an regular interval.
However... Singapore Airlines is still better than Emirates.

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Economy BOM - DXB More than 3 years
Unicorn
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300 traveler reviews

Overall rating

3,9 / 5
3.9 stars over 5 - Based on 117 customers reviews
5 stars
38%
4
32%
3
16%
2
6%
1
7%

Ranking

9

Compare

Ratings summary

Value (price + quality) 3,77 / 5
Comfort 3,95 / 5
Costumer service 3,9 / 5
Your opinion of security 4,27 / 5
Food 3,67 / 5
Management of luggage 4,01 / 5
Comfort 3,95 / 5
Detailed ratings »

Opinions about Emirates

Author Title Rating
wG72d4wI The continuing story from the "Impolite and bad service" 1/5
wG72d4wI Impolite and bad service 1/5
A & E Perfect flight to start and end a perfect trip 5/5
Opinions about Emirates

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298 travelers pictures

Discover your next flight in pictures

  • Flight pictures #1
  • Flight pictures #2
  • VOL FRA escale DXB - MLE 1er tronçon
  • Avion tout neuf : nouveaux sièges, écrans, télécommandes...
  • Flight pictures #5
  • Trousse de soin
  • Je mesure 1m75 (bon, rien d'exceptionnel, je sais) et je peux étier mes jambes sous le siège de...
  • Flight pictures #8
  • Arrivée à DXB : pas de passerelle, ce sera le bus pour rejoindre le terminal !
  • peu d'espace mais c'est pour cela que je choisis un siège couloir
  • Flight pictures #11
  • Flight pictures #12
  • Lever du soleil.
  • Flight pictures #14
  • Flight pictures #15
  • A la poursuite du coucher de soleil
  • espace d'unsiège
  • Les Alpes en A380
  • Flight pictures #19
  • Flight pictures #20
  • Dessert
  • Flight pictures #22
  • Flight pictures #23
  • Flight pictures #24
  • Salle de bain 2
  • Vue côté siège
  • Le mini-bar perso
  • Flight pictures #28
  • Flight pictures #29
  • Flight pictures #30
  • La trousse de soin, très généreuse et de bonne facture
  • Ambiance First
  • au loin, il arrive
  • Les genoux sont OK pour ma taille normale de 1,75m.
  • Vue côté écran
  • Plateau repas FRA-DXB
  • Flight pictures #37
  • vieil écran mais les filsm sont là
  • Flight pictures #39
  • Flight pictures #40
  • Flight pictures #41
  • Flight pictures #42
  • Et on repart 3h plus tard pour Sydney (un peu plus de 13h non-stop).
  • Les Alpes
  • Flight pictures #45
  • Flight pictures #46
  • Flight pictures #47
  • Flight pictures #48
  • Flight pictures #49
  • Flight pictures #50
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5 contacts

Find the best way to contact your airline.

Sales  France

235, Cours Lafayette
3ème étage
69006 Lyon
France
Phone: +33 (0)1 57 32 49 99

Is it working? 0 positiv votes 0 negativ votes
Updated on 26 November 2014 | Report a problem

Sales  France

Aéroport de Nice Côte d'Azur
Terminal 1
06281 Nice Cedex 3
France
Phone: +33 (0)1 57 32 49 99

Is it working? 0 positiv votes 0 negativ votes
Updated on 26 November 2014 | Report a problem

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