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We purchased exit row seats for an additional charge of $50 each for this flight. When entering the plane our seats were directly behind the exit row. We were told by the flight attendant that the equipment had changed and there was nothing they could do since it was a full flight. They promised us that we would be refunded for the cost of the upgrade but we would need to file a claim with customer service when we returned home.
I filed the claim the next day and received a standard computer reply that they had assigned us a number and would respond back soon. We were also informed that it may take time as there was a back log of claims. I waited three weeks and heard nothing so I sent another message to them with the claim number and received the same standard reply as previous only with a new number.
Needless to say, at this point I expect no refund or any contact from them. I can assure you that Aer Lingus will never be flown by our family again!