Canceled flight and passengers abandoned

Review of maridel about the flight Aer Lingus EI528 between Dublin and Paris Charles De Gaulle on 27/12/2013 in Economy
maridel EI / EIN DUB / CDG
Note: This review is about an experience that happened more than 2 years ago.

We arrived at the airport on Friday, December 27, at 4 PM for a flight scheduled to depart at 6:05 PM.
Baggage drop-off went normally. Ten minutes later our flight and the one to Berlin were marked as cancelled. And so began an endless wait in front of the “customer service” counter. We also noticed a complete absence of anyone responsible.

There only two people to provide passengers with information about the cancelled flights. No general information was given. At first, we thought that it was due to a weather problem in Paris, but the Air France and Ryanair flights had not been cancelled. After waiting for four and a half hours with no information, the counter was closed and the airline simply left the passengers (including some with children) outside with their bags.

I didn’t get any answers on my question on where would we sleep that night. We managed to book a flight online for Sunday morning that required two nights in a hotel for three people, as well as meals in Dublin and supplementary shuttles and taxis. How can we get these expenses reimbursed? We usually fly to Dublin with Ryanair, an airline that is much criticized but never gave us any problems. We were appalled by the lack of professionalism and respect. What do the passengers of two flights represent to an airline that occupies a whole terminal in the Dublin international airport?

We are never flying Aer Lingur again.

General
Overall rating
1 / 5
Value (price + quality)
1 / 5
On the ground
Check-in and boarding
1 / 5
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By maridel, about Aer Lingus, , close to Ireland
Posted online by HappyFlight, on 28 December 2013
This review has been read 741 times
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This review is also available in French.

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