No service availability

Review of ken about the flight Aer Lingus between Dublin and Toronto Lester B. Pearson Intl on 24/09/2019 in Economy
ken EI / EIN DUB / YYZ

We were scheduled to fly from Antwerp to Dublin and then on to Toronto. The Antwerp flight was delayed and from then on you realize that Aer Lingus has NO service personnel. At the airport in Antwerp, the staff there were airport only and they didn't want to comment on any Aer Lingus issues. They seemed to be aware that this was a frequent flyer issue.

The cabin crew were unconcerned that we may miss our flight to Toronto but at our late arrival promoted expedited exit and busing around the airport and finally to the terminal. At the terminal, no one seemed to be aware that we were missing our flight to North America, both Canadians and Americans. They encouraged us to take a credit to a local hotel but with no assistance to getting there, or lining up to book passage as a new customer. After several wasted hours in the airport we were finally booked for an extended voyage to Chicago.

Throughout this adventure we tried both on line and via telephone to contact Aer Lingus but they have no open portal except to buy, change or upgrade. There is NO service staff either on line or even at the airport in Dublin, the only point they have staff. Everyone is geared to sales.

Do not take this airline internationally. It may be a good local carrier in Ireland but if something goes astray elsewhere, there is NO way you can get updated, adjusted or assisted.

Overall rating
1 / 5
Value (price + quality)
3 / 5
On the ground
Check-in and boarding
1 / 5
Management of luggage
2 / 5
On board
3 / 5
Costumer service
1 / 5
Your opinion of security
3 / 5
3 / 5
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By ken, about Aer Lingus,
Posted online by admin, on 1 October 2019, view original version
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