Pushed to pay 110$ extra to seat together as a family while a lot of seats were free for whole flight.

Review of Zoia about the flight Aer Lingus EI122 between Chicago O'Hare and Dublin on 06/06/2017 in Economy
Zoia EI / EIN ORD / DUB

Yesterday we boarded an Aer Lingus flight and were told that there were no places available for my husband and me to sit together, even though we booked our tickets together. They said we should have pre selected our seats online. Now the only option we had was to pay 55 euros per person extra.

We've NEVER seen this situation. We were not warned that if we didn't select our seats online we might not be sitting together. Even with the cheapest budget airlines we always got seats together.

After we paid, and boarded the plane, we saw there were actually many seats available where we could sit together. (see picture)

We will never ever use this airline again. I think it's outrageous how they treat their customers.

General
Overall rating
1 / 5
Value (price + quality)
1 / 5
On the ground
Check-in and boarding
3 / 5
Management of luggage
3 / 5
On board
Comfort
1 / 5
Costumer service
3 / 5
Your opinion of security
3 / 5
Food
1 / 5

Flight pictures

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By Zoia, about Aer Lingus, , close to Enines, Wallonia, Belgium
Posted online by admin, 22 days ago, view original version
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