Reserving tickets on this airline's Internet site was confusing due to numerous translation errors, but we managed.
The flight was delayed 45 minutes without an explanation and there was no information provided about the delay before we boarded (the departures board listed the flight as on time), even though they knew about the delay. There were no excuses or explanations for the delay. The rotation times in airports seem much too close together. The smallest delay on the 1st flight leaves no room to catch up that evening.
This was a flight with no real problems, but the service was terrible (no food or drink was offered, not even a glass of water.
The absence of "extras" seems normal with a company such as Ryanair because of the cost of the ticket, but at the same price as Aer Lingus, HOP offers beverages and snacks.
In short, a company to avoid. For the same price, or even less, you can find better flights.
Are you a representative of Aer Lingus and would like to reply to this review or be notified by email when reviews are published about your airline company? Please contact us!