Aer Lingus

74 reviews - - Updated 18 hours ago
EI / EIN

Travel Insurance waste of money - Fly Delta!



We bought a flight for an Irish citizen who was unable to make the flight. The insurance we purchased for the flight through Allianz was a waste of money as the insurance company refused to reimburse the flight and suggested we contact Aer Lingus about Travel funds. Of course, you can't call Aer Lingus, you have to fill out a multitude of forms and then no one ever gets back to you, so there's $900 down the drain. We flew 9 Irishmen over to the states to the tune of $9,000 and Aer Lingus couldn't even discuss future travel funds for the 1 who couldn't make it. So be sure to read all 21 pages of the 8 pt type of terms and conditions or better yet...don't buy the travel Insurance and book on Delta.

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Economy DUB - BNA New
Kimberly

Trying too hard to be a discount airline



Flew between London Gatwick and Washington Dulles with a layover in Dublin on Aer Lingus. Was rebooked on United Airlines for the outbound leg due...

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Economy IAD - DUB New
someonewhoflies

Horrible experience: would not recommend this airline



I fly 3+ times a year internationally and this was my first time flying Aer Lingus. The transatlantic flight from Seattle to Dublin was delayed, awfully dirty and the seats wouldn't recline. The staff was impolite. The entertainment options were extremely limited and they did not have any working headphones.

The domestic flight from Dublin to Birmingham was worse; it was delayed and the management was a mess. As I was getting through security, the airline updated the monitors that the flight had left, whereas they hadn't even started boarding. The also lost and damaged my luggage and were always unaccessible whenever I reached out. This flight was cheap and the food (on the transatlantic carrier only) was good but the pros are not worth the hassle. I would recommend finding a better airline. Their organization is a mess and they are unreliable. I'm regretting booking my return flight through them. If you do decide to fly through them, get travel insurance and cover your bases.

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Economy SEA - BHX 05/2018
MissKaur

Pushed to pay 110$ extra to seat together as a family while a lot of seats were free for whole flight.



Yesterday we boarded an Aer Lingus flight and were told that there were no places available for my husband and me to sit together, even though we...

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Economy ORD - DUB More than 2 years
Zoia

Cabin crew very rude and did not accept me and my husband on board for no reasons



We were told by the cabin crew that our both cabin bags will go with the luggage. We had no other bags with us and we asked to give one cabin bag and to keep one cabin bag with the medication for my husband and the apple tablet. We observed the other passengers they have their cabin bags. We were told that by the cabin Superviser Ciara that if you not give your bags YOU ARE NOT FLYING on the EI609 flight. We accepted to give both cabin bags but anyway we were not allowed to fly. The cabin crew treat us like no humans and called the airport police for us. We were forced to stay one night in Amsterdam and buy new tickets with Ryanair which cost us 550 Euro. We were sick and late for work in Dublin( working in private hospital as Clinical Coordinator in operation theatre).
The Aerlingus ground Superviser in Dublin apologise and told us that the behaviour of Cabin staff Ciara was unacceptable and she could not see any reasons that we were not accepted on board.

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Economy AMS - DUB More than 2 years
elilyagutsal

Will never take this service due to desktop computer fail...



Thank you Aer Lingus. Due to your crew prohibiting me to bring a desktop computer (properly secured in a customised case for electronics) as cargo baggage in October and also for failing to include this bit of information in that baggage information website of yours, I have endured a costly, time-consuming and stressful procedure to import this piece of equipment to my country (customs in this country is also crap) up to day (end of December).

The rest of it was at most, average.

Will never require your services again.

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Economy DUB - MEX More than 2 years
Luis G

Mediocre Business Class - Would I Go Again? Maybe



We flew Aer Lingus from SFO - DUB in their newly updated business class on the A330. Lounge experience at SFO is the drab United lounge. Boarding...

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Business SFO - DUB More than 3 years 4 views
bragg2195

Good flight



A good flight between Gatwick and Dublin.

The LGW is completely renovated and very good. The flight was delayed of 30min which is ok.

On the flight, everything was perfect. A bit disappointed that there was no free refreshment.

The arrival in Dublin was very good and very quick.

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Economy LGW - DUB More than 3 years
bchevallereau

Not impressed



Having purchased 2 seats together for myself and my wife who is a nervous flyer we found at the gate that seats were allocated differently and given...

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Economy SXF - DUB More than 3 years 8 views
knymohan

The lowest of the low-cost



Reserving tickets on this airline's Internet site was confusing due to numerous translation errors, but we managed.

The flight was delayed 45 minutes without an explanation and there was no information provided about the delay before we boarded (the departures board listed the flight as on time), even though they knew about the delay. There were no excuses or explanations for the delay. The rotation times in airports seem much too close together. The smallest delay on the 1st flight leaves no room to catch up that evening.

This was a flight with no real problems, but the service was terrible (no food or drink was offered, not even a glass of water.

The absence of "extras" seems normal with a company such as Ryanair because of the cost of the ticket, but at the same price as Aer Lingus, HOP offers beverages and snacks.

In short, a company to avoid. For the same price, or even less, you can find better flights.

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Economy CDG - DUB More than 3 years 3 reactions 242 views
Sierral
Write your review

74 traveler reviews

Overall rating

2,61 / 5
2.61 stars over 5 - Based on 18 customers reviews
5 stars
5%
4
42%
3
11%
2
5%
1
37%

Ranking

46

Compare

Ratings summary

Value (price + quality) 2,83 / 5
Comfort 2,67 / 5
Costumer service 2,72 / 5
Your opinion of security 3,61 / 5
Food 1,79 / 5
Management of luggage 3 / 5
Comfort 2,67 / 5
Detailed ratings »

Opinions about Aer Lingus

Author Title Rating
someonewhoflies Trying too hard to be a discount airline 3/5
Kimberly Travel Insurance waste of money - Fly Delta! 1/5
Opinions about Aer Lingus

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31 travelers pictures

Discover your next flight in pictures

  • Leg room just about ok
  • Flight pictures #2
  • Flight pictures #3
  • La cabine
  • Flight pictures #5
  • Flight pictures #6
  • La legroom
  • Flight pictures #8
  • L'avion; un airbus A320 imatriculé EI-CVC
  • La leg-room sûrement plus grande qu'à l'aller
  • Flight pictures #11
  • L'avion: un A320 EI-DEP
  • Flight pictures #13
  • Packed A320 for our morning flight
  • Flight pictures #15
  • Cabine A320
  • Aer Lingus
  • Flight pictures #18
  • Flight pictures #19
  • Flight pictures #20
  • Flight pictures #21
  • Flight pictures #22
  • Flight pictures #23
  • 2€! Un peu cher quand même juste pour ça
  • Flight pictures #25
  • Extrait du me u - sold out
  • Flight pictures #27
  • Dans la mer de nuages au dessus de Dublin (siêge 18F)
  • Flight pictures #29
  • Propreté de la cabine

4 contacts

Find the best way to contact your airline.

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In France

122 avenue des Champs Elysées
75008 Paris
FRANCE
Phone: 0 821 230 267
Fax: +33 (0)1 53 43 79 19
Email: Accessible only to connected users. Create my account

Is it working? 13 positiv votes 17 negativ votes
Updated on 4 April 2019 | Report a problem

Reservation  Ireland

Phone: + 353 0818 365000

Is it working? 13 positiv votes 5 negativ votes
Updated on 24 June 2018 | Report a problem

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