Aer Lingus

72 reviews - - Updated on 20 April 2019

Horrible experience: would not recommend this airline

I fly 3+ times a year internationally and this was my first time flying Aer Lingus. The transatlantic flight from Seattle to Dublin was delayed, awfully dirty and the seats wouldn't recline. The staff was impolite. The entertainment options were extremely limited and they did not have any working headphones.

The domestic flight from Dublin to Birmingham was worse; it was delayed and the management was a mess. As I was getting through security, the airline updated the monitors that the flight had left, whereas they hadn't even started boarding. The also lost and damaged my luggage and were always unaccessible whenever I reached out. This flight was cheap and the food (on the transatlantic carrier only) was good but the pros are not worth the hassle. I would recommend finding a better airline. Their organization is a mess and they are unreliable. I'm regretting booking my return flight through them. If you do decide to fly through them, get travel insurance and cover your bases.

Read more about « Horrible experience: would... »
Economy SEA - BHX 05/2018

Pushed to pay 110$ extra to seat together as a family while a lot of seats were free for whole flight.

Yesterday we boarded an Aer Lingus flight and were told that there were no places available for my husband and me to sit together, even though we...

Read more about « Pushed to pay 110$ extra to... »
Economy ORD - DUB 06/2017

Cabin crew very rude and did not accept me and my husband on board for no reasons

We were told by the cabin crew that our both cabin bags will go with the luggage. We had no other bags with us and we asked to give one cabin bag and to keep one cabin bag with the medication for my husband and the apple tablet. We observed the other passengers they have their cabin bags. We were told that by the cabin Superviser Ciara that if you not give your bags YOU ARE NOT FLYING on the EI609 flight. We accepted to give both cabin bags but anyway we were not allowed to fly. The cabin crew treat us like no humans and called the airport police for us. We were forced to stay one night in Amsterdam and buy new tickets with Ryanair which cost us 550 Euro. We were sick and late for work in Dublin( working in private hospital as Clinical Coordinator in operation theatre).
The Aerlingus ground Superviser in Dublin apologise and told us that the behaviour of Cabin staff Ciara was unacceptable and she could not see any reasons that we were not accepted on board.

Read more about « Cabin crew very rude and did... »
Economy AMS - DUB 06/2017

Will never take this service due to desktop computer fail...

Thank you Aer Lingus. Due to your crew prohibiting me to bring a desktop computer (properly secured in a customised case for electronics) as cargo baggage in October and also for failing to include this bit of information in that baggage information website of yours, I have endured a costly, time-consuming and stressful procedure to import this piece of equipment to my country (customs in this country is also crap) up to day (end of December).

The rest of it was at most, average.

Will never require your services again.

Read more about « Will never take this service... »
Economy DUB - MEX More than 2 years
Luis G

Mediocre Business Class - Would I Go Again? Maybe

We flew Aer Lingus from SFO - DUB in their newly updated business class on the A330. Lounge experience at SFO is the drab United lounge. Boarding...

Read more about « Mediocre Business Class -... »
Business SFO - DUB More than 2 years 4 views

Good flight

A good flight between Gatwick and Dublin.

The LGW is completely renovated and very good. The flight was delayed of 30min which is ok.

On the flight, everything was perfect. A bit disappointed that there was no free refreshment.

The arrival in Dublin was very good and very quick.

Read more about « Good flight »
Economy LGW - DUB More than 3 years

Not impressed

Having purchased 2 seats together for myself and my wife who is a nervous flyer we found at the gate that seats were allocated differently and given...

Read more about « Not impressed »
Economy SXF - DUB More than 3 years 8 views

The lowest of the low-cost

Reserving tickets on this airline's Internet site was confusing due to numerous translation errors, but we managed.

The flight was delayed 45 minutes without an explanation and there was no information provided about the delay before we boarded (the departures board listed the flight as on time), even though they knew about the delay. There were no excuses or explanations for the delay. The rotation times in airports seem much too close together. The smallest delay on the 1st flight leaves no room to catch up that evening.

This was a flight with no real problems, but the service was terrible (no food or drink was offered, not even a glass of water.

The absence of "extras" seems normal with a company such as Ryanair because of the cost of the ticket, but at the same price as Aer Lingus, HOP offers beverages and snacks.

In short, a company to avoid. For the same price, or even less, you can find better flights.

Read more about « The lowest of the low-cost »
Economy CDG - DUB More than 3 years 3 reactions 242 views

Not great

The plane (an A319/EI-EPS) was on time, the interior had been renovated and it was clean. There was no in-flight entertainment. The reception was pretty cold. The stewardess, who wasn't very cheerful, seemed stressed/tense and talked about the "heavy flight" (full— 144 passengers) when giving instructions that seemed pretty obvious. The flight lasted 1h20min, buy on board/tax free and that's it. Not a lot of legroom, luckily the flight didn't last that long. Their A320s were more spacious.

Read more about « Not great »
Economy DUB - BRU More than 3 years 3 reactions 188 views

The low cost airline which has everything a major airline has

I now understand a little better why rivals are eyeing up this airline, with IAG the one that's had the last word: it is a superb airline. Aer...

Read more about « The low cost airline which... »
Economy DUB - LHR More than 3 years 5 reactions 470 views
Write your review

72 traveler reviews

Overall rating

2,71 / 5
2.71 stars over 5 - Based on 17 customers reviews
5 stars




Ratings summary

Value (price + quality) 3 / 5
Comfort 2,88 / 5
Costumer service 2,94 / 5
Your opinion of security 3,75 / 5
Food 1,92 / 5
Management of luggage 3,14 / 5
Comfort 2,88 / 5
Detailed ratings »

order by Date  - Rate  - Interest

filter by 

31 travelers pictures

Discover your next flight in pictures

  • Cabine A320
  • Flight pictures #2
  • Dans la mer de nuages au dessus de Dublin (siêge 18F)
  • Packed A320 for our morning flight
  • Propreté de la cabine
  • La leg-room sûrement plus grande qu'à l'aller
  • Flight pictures #7
  • Flight pictures #8
  • Flight pictures #9
  • 2€! Un peu cher quand même juste pour ça
  • Flight pictures #11
  • Flight pictures #12
  • Flight pictures #13
  • Flight pictures #14
  • Flight pictures #15
  • Extrait du me u - sold out
  • Aer Lingus
  • Flight pictures #18
  • Flight pictures #19
  • Flight pictures #20
  • Flight pictures #21
  • Flight pictures #22
  • Flight pictures #23
  • La legroom
  • Leg room just about ok
  • L'avion; un airbus A320 imatriculé EI-CVC
  • Flight pictures #27
  • Flight pictures #28
  • La cabine
  • L'avion: un A320 EI-DEP

4 contacts

Find the best way to contact your airline.

View in Google Maps

In France

122 avenue des Champs Elysées
75008 Paris
Phone: 0 821 230 267
Fax: +33 (0)1 53 43 79 19
Email: Accessible only to connected users. Create my account

Is it working? 13 positiv votes 17 negativ votes
Updated 16 days ago | Report a problem

Reservation  Ireland

Phone: + 353 0818 365000

Is it working? 13 positiv votes 5 negativ votes
Updated on 24 June 2018 | Report a problem

More »