Aer Lingus

76 reviews - - Updated 16 hours ago

Horrible Customer Service

Aer Lingus (AL) sold me domestic and international flights to go from Nashville to Shannon, IR and back. The US domestic travel was to be with Jet Blue. AL did not give me a seat assignment for the Jet Blue flight and when I called Jet Blue they told me there were not more seats in the class of service I bought via AL and I would have to pay more. When I contacted AL they told me that was something I would have to work out with Jet Blue. When I tried to cancel my domestic travel with Aer Lingus they told me it would require a $150 change fee (each way!). When I canceled my outbound Jet Blue flight (and paid the $150), I then received an updated receipt and discovered they charged me $150 and didn't refund any of the cost of the flight I canceled. So, they got $150 more from me for even less service which I find offensive at least and possibly criminal.

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Economy BNA - SNN 10/2019

No service availability

We were scheduled to fly from Antwerp to Dublin and then on to Toronto. The Antwerp flight was delayed and from then on you realize that Aer Lingus...

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Economy DUB - YYZ 09/2019

Travel Insurance waste of money - Fly Delta!

We bought a flight for an Irish citizen who was unable to make the flight. The insurance we purchased for the flight through Allianz was a waste of money as the insurance company refused to reimburse the flight and suggested we contact Aer Lingus about Travel funds. Of course, you can't call Aer Lingus, you have to fill out a multitude of forms and then no one ever gets back to you, so there's $900 down the drain. We flew 9 Irishmen over to the states to the tune of $9,000 and Aer Lingus couldn't even discuss future travel funds for the 1 who couldn't make it. So be sure to read all 21 pages of the 8 pt type of terms and conditions or better yet...don't buy the travel Insurance and book on Delta.

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Economy DUB - BNA 08/2019

Trying too hard to be a discount airline

Flew between London Gatwick and Washington Dulles with a layover in Dublin on Aer Lingus. Was rebooked on United Airlines for the outbound leg due...

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Economy IAD - DUB 08/2019

Horrible experience: would not recommend this airline

I fly 3+ times a year internationally and this was my first time flying Aer Lingus. The transatlantic flight from Seattle to Dublin was delayed, awfully dirty and the seats wouldn't recline. The staff was impolite. The entertainment options were extremely limited and they did not have any working headphones.

The domestic flight from Dublin to Birmingham was worse; it was delayed and the management was a mess. As I was getting through security, the airline updated the monitors that the flight had left, whereas they hadn't even started boarding. The also lost and damaged my luggage and were always unaccessible whenever I reached out. This flight was cheap and the food (on the transatlantic carrier only) was good but the pros are not worth the hassle. I would recommend finding a better airline. Their organization is a mess and they are unreliable. I'm regretting booking my return flight through them. If you do decide to fly through them, get travel insurance and cover your bases.

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Economy SEA - BHX 05/2018

Pushed to pay 110$ extra to seat together as a family while a lot of seats were free for whole flight.

Yesterday we boarded an Aer Lingus flight and were told that there were no places available for my husband and me to sit together, even though we...

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Economy ORD - DUB More than 2 years

Cabin crew very rude and did not accept me and my husband on board for no reasons

We were told by the cabin crew that our both cabin bags will go with the luggage. We had no other bags with us and we asked to give one cabin bag and to keep one cabin bag with the medication for my husband and the apple tablet. We observed the other passengers they have their cabin bags. We were told that by the cabin Superviser Ciara that if you not give your bags YOU ARE NOT FLYING on the EI609 flight. We accepted to give both cabin bags but anyway we were not allowed to fly. The cabin crew treat us like no humans and called the airport police for us. We were forced to stay one night in Amsterdam and buy new tickets with Ryanair which cost us 550 Euro. We were sick and late for work in Dublin( working in private hospital as Clinical Coordinator in operation theatre).
The Aerlingus ground Superviser in Dublin apologise and told us that the behaviour of Cabin staff Ciara was unacceptable and she could not see any reasons that we were not accepted on board.

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Economy AMS - DUB More than 2 years

Will never take this service due to desktop computer fail...

Thank you Aer Lingus. Due to your crew prohibiting me to bring a desktop computer (properly secured in a customised case for electronics) as cargo baggage in October and also for failing to include this bit of information in that baggage information website of yours, I have endured a costly, time-consuming and stressful procedure to import this piece of equipment to my country (customs in this country is also crap) up to day (end of December).

The rest of it was at most, average.

Will never require your services again.

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Economy DUB - MEX More than 3 years
Luis G

Mediocre Business Class - Would I Go Again? Maybe

We flew Aer Lingus from SFO - DUB in their newly updated business class on the A330. Lounge experience at SFO is the drab United lounge. Boarding...

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Business SFO - DUB More than 3 years 1 reactions 4 views

Good flight

A good flight between Gatwick and Dublin.

The LGW is completely renovated and very good. The flight was delayed of 30min which is ok.

On the flight, everything was perfect. A bit disappointed that there was no free refreshment.

The arrival in Dublin was very good and very quick.

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Economy LGW - DUB More than 3 years
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76 traveler reviews

Overall rating

2,27 / 5
2.27 stars over 5 - Based on 15 customers reviews
5 stars




Ratings summary

Value (price + quality) 2,47 / 5
Comfort 2,43 / 5
Costumer service 2,47 / 5
Your opinion of security 3,43 / 5
Food 1,73 / 5
Management of luggage 3,21 / 5
Comfort 2,43 / 5
Detailed ratings »

Opinions about Aer Lingus

Author Title Rating
someonewhoflies Trying too hard to be a discount airline 3/5
ken No service availability 1/5
chi Horrible Customer Service 1/5
Opinions about Aer Lingus

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31 travelers pictures

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  • Cabine A320
  • Dans la mer de nuages au dessus de Dublin (siêge 18F)
  • La cabine
  • 2€! Un peu cher quand même juste pour ça
  • La leg-room sûrement plus grande qu'à l'aller
  • Flight pictures #6
  • Aer Lingus
  • Flight pictures #8
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  • Flight pictures #10
  • Flight pictures #11
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  • Flight pictures #15
  • Propreté de la cabine
  • Flight pictures #17
  • Flight pictures #18
  • Packed A320 for our morning flight
  • L'avion: un A320 EI-DEP
  • Extrait du me u - sold out
  • Flight pictures #22
  • Flight pictures #23
  • L'avion; un airbus A320 imatriculé EI-CVC
  • La legroom
  • Flight pictures #26
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  • Flight pictures #29
  • Leg room just about ok

4 contacts

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In France

122 avenue des Champs Elysées
75008 Paris
Phone: 0 821 230 267
Fax: +33 (0)1 53 43 79 19
Email: Accessible only to connected users. Create my account

Is it working? 13 positiv votes 18 negativ votes
Updated 9 days ago | Report a problem

Reservation  Ireland

Phone: + 353 0818 365000

Is it working? 13 positiv votes 6 negativ votes
Updated on 26 August 2019 | Report a problem

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