Safety questionable

Review of Brooklyn 64 about the flight Pullmantur Air between Paris Orly and La Romana on 14/12/2013 in Economy
Brooklyn 64 EB / PLM ORY / LRM
Note: This review is about an experience that happened more than 3 years ago.

My husband and I flew on a Pullmantur Air 747-400 on the 14/12/2003 to La Romana (Dom. Rep.) to meet up with a cruise ship sailing the Caribbean. The levels of comfort and the meals were basic, the screens didn't work, it was cold etc.

On landing, however, we were happy to find that there were no formalities to go through as the coaches were waiting right outside the plane to take us to the ship. Guess what, after nine hours flying the smokers, happy to find themselves in the open air again, lit up their cigarettes under the plane, or more or less, without any of the personnel mentioning that it was prohibited.

Fortunately, we headed quickly to the coaches and it all turned out ok.
Coming back, however, things were in serious disarray because some people's luggage couldn't be identified, there was a long delay, and some of the passengers became agitated, leading the personnel to have us wait just next to the plane (again, without any mention of smoking being prohibited next to a plane refuelling with kerosene).

We had the chance to admire the escape chute at the front left, which was hanging down and blocking the door. Time to quickly patch things up, and we were off, 2 hrs late and with the plane empty at the front because of a blocked door – which would make emergency evacuation impossible. It was again cold, some passengers were unhappy at being moved (with this airline you have to occupy the same seats you had on the outbound flight), some seats and some toilets were out of service, etc.

In brief, we'll try to avoid Pullmantur in future.

Overall rating
2 / 5
Value (price + quality)
3 / 5
On the ground
Check-in and boarding
2 / 5
Management of luggage
2 / 5
On board
3 / 5
Costumer service
3 / 5
Your opinion of security
1 / 5
2 / 5
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By Brooklyn 64, about Pullmantur Air, , close to Saint-jean-de-luz, Aquitaine, France, via its tablet
Posted online by HappyFlight, on 28 December 2013
This review has been read 2159 times
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This review is also available in French.

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