Review of Maria Tammy about the flight Pullmantur Air between Madrid and Cancun on 05/01/2014 in Economy
Maria Tammy EB / PLM MAD / CUN
Note: This review is about an experience that happened more than 3 years ago.

Don't fly with Pullmantur Air !

There's a reason why it is probably one of the cheapest options.
I flew to Cancun from Madrid with Pullmantur Air around six months ago.

When I arrived to the airport my suitcase was nowhere to be found.
I waited and waited and then after speaking to customer service I had no choice but to fill out a PIR and go to my resort. I called the airport and Pullmantur on a daily basis but no one had a clue as to where my suitcase was.

I spent my one week vacation without any of my belongings, shopping for basics and trying to get answers. On the last day of my vacation I was finally told that my suitcase was sent to Havana, but as of today I still don´t have my suitcase.

I spent months emailing and calling Pullmantur Air, they made me send them original receipts of my belongings (over 2000 euros worth of receipts) and I had to sign a document in order for them to proceed with my case. In the end they gave me a pathetic 400 euros to cover all of my belongings and the basics that I had to purchase while in Cancun. Throughout this entire disaster top management always refused to speak to me or contact me.

Don´t think twice about it, fly with a different airline.

Overall rating
1 / 5
Value (price + quality)
1 / 5
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By Maria Tammy, about Pullmantur Air, , close to Madrid, Madrid, Spain
Posted online by HappyFlight, Wtf\Componenis, view original version
This review has been read 63 times
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