Unacceptable and unsafe

Review of johnjohn about the flight Pullmantur Air between La Romana and Paris Orly on 23/03/2014 in Economy
johnjohn EB / PLM LRM / ORY
Note: This review is about an experience that happened more than 2 years ago.

A one-hour delay on departure and a problem with a door and an evacuation slide that was deployed by a flight attendant.
We had to wait for over an hour to get some information. 29 voluntary passengers had to leave the airplane for safety reasons because there was one less emergency exit because of the deployed slide.

The airplane didn't catch up to its delay and no information was given about the time of arrival and the connections to Marseilles that we missed because we arrived in Paris at 12:00 instead of at 8:00.

We had to run after the flight attendants to get some water, which is unacceptable. Of course, the meals weren't consistent enough. The personnel gave no excuse for the delay. On top of that, you had to pay 3€ for the headphones to watch a cartoon and a movie and 4€ for a small, 25cl bottle of wine. There were no bargains.

The cabin crew was incompetent, unhelpful, and gave no attention to the passengers, who were rudely treated like cattle.

Of course, you have to hurry to get compensation for the connection tickets, because you had a sum to arrive in Marseille at 6 p.m. instead of at 12 p.m. as initially scheduled.

This trip was a big mess and I’ll never risk flying with them again.

General
Overall rating
1 / 5
Value (price + quality)
1 / 5
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By johnjohn, about Pullmantur Air, , close to Istres, Provence-Alpes-Cote d'Azur, France
Posted online by HappyFlight, on 4 April 2014
This review has been read 265 times
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2 comments RSS Comments

HappyFlight replied Translate

Bonjour,

Merci beaucoup pour ce premier avis.

Je me permet d'apporter une petite information.

La sécurité a bien été respectée. Dans le cas où une porte serait inopérante (toboggan déployé par erreur, impossibilité de bloquer la porte en position ouverte...) l'avion à le droit de partir si il débarque des passagers (le nombre varie selon les appareils).

Bonne journée

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