Unacceptable and unsafe
A one-hour delay on departure and a problem with a door and an evacuation slide that was deployed by a flight attendant.
We had to wait for over an hour to get some information. 29 voluntary passengers had to leave the airplane for safety reasons because there was one less emergency exit because of the deployed slide.
The airplane didn't catch up to its delay and no information was given about the time of arrival and the connections to Marseilles that we missed because we arrived in Paris at 12:00 instead of at 8:00.
We had to run after the flight attendants to get some water, which is unacceptable. Of course, the meals weren't consistent enough. The personnel gave no excuse for the delay. On top of that, you had to pay 3€ for the headphones to watch a cartoon and a movie and 4€ for a small, 25cl bottle of wine. There were no bargains.
The cabin crew was incompetent, unhelpful, and gave no attention to the passengers, who were rudely treated like cattle.
Of course, you have to hurry to get compensation for the connection tickets, because you had a sum to arrive in Marseille at 6 p.m. instead of at 12 p.m. as initially scheduled.
This trip was a big mess and I’ll never risk flying with them again.
1 / 5
Value (price + quality)
1 / 5