Happy to double flight times but not to serve their customers

Review of Marcello about the flight Delta Air Lines DL402 between New York Jfk and Boston on 19/01/2013 in Economy
Marcello DL / DAL JFK / BOS
Note: This review is about an experience that happened more than 3 years ago.

Hello everyone,

Having deposited my luggage at the DL service desk for connecting flights and to be given a "temporary" ticket; then hearing that I have to present myself to the desk at the departure gate so that they can allocate me a seat because this ticket isn't in itself a boarding pass, I head towards terminal 2 to wait for my flight which will take me to Boston.

After a Wendy's and a short nap it is time to go to the service desk to collect my boarding pass and board the plane. But I'm told to wait to one side and that I will be able to board once my name has been called. But why is this then? Well, if I'm right, a little bit of overbooking... So I stay to one side, waiting to be called, there's about thirty of us without a seat, some volunteers come forward to offer their places.

Gradually as time goes by, I start telling myself I'll never get on this flight. There are only two places left and bingo - I take the second to last place and slip on to the plane. It's almost 8.30pm, or rather 2.30am with the time difference - a little tired shall we say! Up since 7am to get to Malpensa.

We alight at around 8.50pm on a 30 minute flight which was announced to be 1hr43 long. I think that's a bit out of order. When I was looking on FlightAware a few days before the flight, I noticed that the flight was never longer than 40 minutes! So why put 1hr43? Because of the traffic over JFK? Hmm...

The pitch was a little short though and there wasn't any service at all during this 30 minute flight. Just the safety instructions.

Not a very happy flight, the only positive: I have at last arrived!

General
Overall rating
2 / 5
Value (price + quality)
2 / 5
On the ground
Check-in and boarding
3 / 5
Management of luggage
3 / 5
On board
Comfort
2 / 5
Costumer service
1 / 5
Your opinion of security
3 / 5
Food
1 / 5
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By Marcello, about Delta Air Lines, , close to Sassuolo, Emilia-Romagna, Italy
Posted online by HappyFlight, on 18 January 2014
This review has been read 287 times
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