A nice flight, but not completely adequate for those who need to follow a gluten-free diet

Review of HappyFlight about the flight Delta Air Lines between Minneapolis and Amsterdam on 29/10/2014 in Business
HappyFlight DL / DAL MSP / AMS
Note: This review is about an experience that happened more than 3 years ago.

After a good first flight with Delta, we arrived at the Minneapolis airport.
To recap, for the whole flight I paid 16 € and used 65,000 miles.
It wasn't necessary to check the bags, since this was only a stopover and therefore they would be transferred automatically.

Airport: huge, like most American airports. There are dozens of shops, restaurants...

The lounge: since I was traveling in Business Class, I got to enjoy the Delta Sky Club lounge.

It is quite large and comfortable. The restrooms are relatively clean.
The problem was with the food, I have to eat gluten-free and there was nothing except carrots and popcorn. So I managed to find suitable cookies outside the lounge. I came back to the Delta Sky Club and the reaction was...

"- Food from outside cannot be consumed in the lounge.
- I am gluten intolerant and there is nothing available in the lounge.
- No, this is not allowed. You have to leave the lounge to eat.
- Very well, I'll eat later.
- I will keep the products at the reception desk.
- No, I'll put them in my bags." And then I was given a pretty nasty look suggesting that I would sneakily eat them and that I am a "bad person" who does not respect the rules.

I contacted the airline's customer service, who told me that all drinks and food from outside the lounge are strictly prohibited. And when I suggested that they at least offer gluten-free cupcakes or other items, no further response was given.

Boarding: boarding was delayed due to the late arrival of the aircraft, but we were kept informed. We entered the plane after a 20-minute delay. The welcome was warm enough. They served us a welcome drink (champagne, orange juice, beer, and water) and gave us a small bag of peanuts. Orders for the meal were taken before departure.

Like in the first flight, the announcements were too long and the voice was not pleasant. I am all for the use of pre-recorded announcements.

The seat: on this respect, there is not much to complain about.
It was large and comfortable. It reclined to 180 degrees.
It was very easy to use.

In-flight entertainment: great! A wide selection of movies (many in French), TV shows, games... The headphones were nice, although there was a soft buzzing sound that was a bit annoying.

Takeoff: the safety instructions were shown on the screens.
The inspection of the cabin was done too quickly.

The meal: it was served right after takeoff.
I had ordered a gluten-free meal.

The starter was the same as on the other meals. It was simple, but very good.
The meal trays were then distributed, but they gave me a normal one (with gluten). Upon request, they replaced my tray with a suitable one. It came with a salad, which was good. They also offered me bread, which was not gluten-free (luckily, I asked for confirmation).

Afterwards, they brought me the dish, which was good. The chief purser offered me a soup. I foolishly trusted him and therefore did not ask for confirmation of whether it was gluten-free. For dessert, I was served a fruit salad and ice cream (again, gluten?).

= After the meal, I soon had some problems related to the ingestion of gluten (from the soup or the ice cream?).

The rest of the flight: throughout the rest of the flight, no crew member passed by the cabin to ask if we wanted a drink or anything else.

Breakfast: big disappointment. The omelette was really bad. A non-toasted gluten-free bagel is not really edible (ditto for the gluten-free bread, it is very thick).

Safety: I was really surprised by the lack of seriousness on this respect. During the flight, the seat belt lights were on, but no announcement was ever made and there was no visual inspection by the crew members. Passengers got up during turbulence and the crew did not react. Checks before takeoff and landing were botched. And there were lots of other things that were not satisfactory.

The crew (service): pleasant and smiling, especially the chief purser.

The luggage arrived without any problems.

Conclusion: I had a great flight, but safety should really be improved. The same goes for the consideration of food allergies. The rating may seem harsh, but we must not forget that travelers have paid a lot of money for a service that is not flawless.

Overall rating
3 / 5
Value (price + quality)
3 / 5
On the ground
Check-in and boarding
4 / 5
Management of luggage
5 / 5
On board
5 / 5
Costumer service
3 / 5
Your opinion of security
2 / 5
3 / 5
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By HappyFlight, about Delta Air Lines, , close to Strasbourg, Alsace, France
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  • Le salon Delta Sky Club
  • A l'arrivée
  • A l'arrivée
  • Verre d'accueil
  • L'espace
  • Les démonstrations
  • L'alignement
  • Décollage
  • Décollage
  • IFE
  • IFE
  • L'apéro (ou entrée)
  • Le plateau
  • Le dessert
  • Le thé
  • Le jour se lève
  • Flight pictures #17
  • Encore 1h
  • On approche
  • Flight pictures #20
  • Le petit déjeuner
  • Une petite menthe
  • Et nous voilà au sol
  • Le dîner

One comment RSS Comments

Lusaka83 replied Translate

Je n'ai pas pensé prendre une photo mais oui le plat principal du riz, en dessert une salade de fruits, en entrée je ne me souviens plus mais très maigre et pas fameux pour une business en tout cas

La prochaine fois, je penserai prendre une photo et les étiquettes what the flight

Bonne journée !

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