Condor (Thomas Cook)

44 reviews - - Updated 22 hours ago
Write your review

44 traveler reviews

Overall rating

1,71 / 5
1.71 stars over 5 - Based on 21 customers reviews
5 stars




Ratings summary

Value (price + quality) 1,9 / 5
Comfort 1,89 / 5
Costumer service 2,4 / 5
Your opinion of security 2,56 / 5
Food 2,16 / 5
Management of luggage 2,83 / 5
Comfort 1,89 / 5
Detailed ratings »

Opinions about Condor (Thomas Cook)

Author Title Rating
Claire W. Worst Customer Service 1/5
Kvadich Avoid at all costs 1/5
Opinions about Condor (Thomas Cook)

order by Date  - Rate  - Interest

filter by 

A bad company

It was a very long flight from Frankfurt to San José, with a stop-over in Santo Domingo. We came from Munich and had about 1 hour to change the plane in Frankfurt. But we had to check in a second time. The woman at the desk was very unfriendly and we had to do nearly everything by computer. It was not so easy and explanations were bad.

Than our plane had more than 30 minutes delay (we took off at about 22.30 instead of 21.50). The meals were not very good and it was not possible for an allergic person to get something else on borad.

You have to order in advance and to pay some additional fees for that! Entertainment: a film on a big screen without earphones; for them you have to pay again... I find such things inacceptable, as I already paid 1400 Euros to travel to Costa Rica. The flight attendants were ok.

To sum up: Condor is a bad company, just to be avoided! Never again!

Read more about « A bad company »
Economy FRA - SJO More than 3 years

Large improvement in quality from this company

A "low-cost" airline, Condor has really improved in quality thanks to the new cabins on their 767-300er (long-haul) planes. The pitch was very...

Read more about « Large improvement in quality... »

Reply from the airline
Economy MRU - FRA More than 3 years 50 reactions 390 views

8-9 hour flight with my son at the other end of the plane

This was a flight where I asked the airport, and the flight attendants, to be seated next to my son. I got mean responses in German on the plane...

Read more about « 8-9 hour flight with my son... »
Economy FRA - PUJ More than 3 years 4 reactions 262 views

A decent flight

The plane was on schedule. Onboard there wasn't much legroom and there were no personal screens (which made the flight a bit boring). The meals were average. The temperature in the cabin was OK, and they made frequent announcements to keep us updated about the flight. Check-in was problem free, but the luggage was a bit scratched at arrival. The cabin crew were decent enough.

Read more about « A decent flight »
Economy FRA - MLE More than 3 years 5 reactions 67 views

A company to avoid!

The start of the flight San José - Frankfurt (over Santo Domingo) was planned at 7.40 am in San José on 29 July. As we came to the airport, the...

Read more about « A company to avoid! »
Economy SJO - FRA More than 3 years 11 reactions 60 views

Nothing special

There was priority check-in and boarding in Frankfurt but not in San Juan. We could not use the lounge or go to the head of the line to go through...

Read more about « Nothing special »
Economy plus FRA - SJU More than 3 years 6 reactions 259 views

The condor's flight

Flight of over 10 hours in economy plus class.
The aircraft was very comfortable and very clean. The food really impressed us because it was much better than with other airlines.

On the other hand, the way they welcomed us aboard the plane and during boarding was borderline unpleasant.

Also, it seems that this airline has no customer service. In fact, it is reachable only by email (in English or German) and they do not respond to requests.

Only German-speakers should book tickets with this airline.

Read more about « The condor's flight »
Economy plus CDG - VRA More than 3 years 5 reactions 447 views

The strict minimum

An airline that is not as low-cost as you would think. The unpleasant surprise came when sat on our seats, which were hard and very close to one...

Read more about « The strict minimum »
Economy MUC - MRU More than 3 years 2 reactions 763 views

Could overwhelmingly compete for the title of worst airline

Condor. Unintended New Year's in Frankfurt. The facts: departure from Phuket was scheduled for 8:30 am local time on 12/29. The flight was delayed...

Read more about « Could overwhelmingly compete... »
Economy HKT - FRA More than 3 years 5 reactions 274 views

Good airline

I came back from vacation today, sniff :(
Here are my impressions:
The Frankfurt and Male airports were well marked.
The seats were comfortable and had enough legroom (blanket and pillow were provided). There was a television with info about the flight (time remaining, etc.) and movies (it's too bad that French wasn't available, but it's a German company after all, so the logical languages were German and English). There were 2 meals per flight, which were both very good :) and I can be picky. The flight attendants came by often to see if you were still thirsty, and always with a smile. Perfect takeoff and landing, no problems with luggage and no delay.

I would choose this company again without hesitation.

Read more about « Good airline »
Economy FRA - MLE More than 3 years 7 reactions 553 views

19 travelers pictures

Discover your next flight in pictures

  • L'écran tactile avec port USB
  • IFE de bonne qualité !
  • Flight pictures #3
  • Trousse de confort + Menu
  • Flight pictures #5
  • Notre B767
  • Enfin bientôt la libération.
  • Flight pictures #8
  • arriver sur l'Ile Maurice
  • La place pour les jambes (1m80)
  • l'avion -> Boeing 767-300er D-ABUL
  • Flight pictures #12
  • L'écran de très bonne taille
  • Flight pictures #14
  • Flight pictures #15
  • Flight pictures #16
  • La mascotte du voyage !
  • Contenu de la trousse

2 contacts

Find the best way to contact your airline.

Sales  United Kingdom

Email: Accessible only to connected users. Create my account Online

Is it working? 1 positiv votes 1 negativ votes
Updated on 14 July 2017 | Report a problem

Sales  France

Phone: +33 (0)825 742 352 (0,15 €/minute)
Email: Accessible only to connected users. Create my account Online

Is it working? 1 positiv votes 0 negativ votes
Updated on 14 July 2017 | Report a problem