Condor (Thomas Cook)

46 reviews - - Updated 6 hours ago
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46 traveler reviews

Overall rating

1,65 / 5
1.65 stars over 5 - Based on 23 customers reviews
5 stars




Ratings summary

Value (price + quality) 1,83 / 5
Comfort 1,8 / 5
Costumer service 2,27 / 5
Your opinion of security 2,6 / 5
Food 2,1 / 5
Management of luggage 2,8 / 5
Comfort 1,8 / 5
Detailed ratings »

Opinions about Condor (Thomas Cook)

Author Title Rating
Claire W. Worst Customer Service 1/5
Traveler1 Don’t fly Condor if you want reliable flights and schedule 1/5
PrincessLada Lies and extra payments for nothing! 1/5
Opinions about Condor (Thomas Cook)

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My worst experience ever, not even e-tickets issued

No e-tickets issued, almost lost first flight (SFO-Seattle), once I arrived to Seattle there was bad communication, no gate information, rude staff members couldn't help, and I ended losing the flight to Europe in Seattle and nobody was able to help me.

I fly constantly, I'm member of AA, Delta and United mileage programs, couldn't find a suitable flight with them so I decided to try Condor, even the Alaska airlines people told me I shouldn't use them (the first flight was with Alaska airlines and they were helping me at SFO because I had NO e-tickets issued).

This is the first time that I experience this kind of unprofessional and awful organized service. Never use it.

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Economy SFO - BCN 06/2016

Rundown Airplane.

My 1st time with this airline and frankly the type of plane was deplorable for a long flight like ours (10 hours). I’m petite (5’2”) and I had no...

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Reply from the airline
Economy PUJ - FRA More than 2 years 2 reactions 2 views

A bad company

It was a very long flight from Frankfurt to San José, with a stop-over in Santo Domingo. We came from Munich and had about 1 hour to change the plane in Frankfurt. But we had to check in a second time. The woman at the desk was very unfriendly and we had to do nearly everything by computer. It was not so easy and explanations were bad.

Than our plane had more than 30 minutes delay (we took off at about 22.30 instead of 21.50). The meals were not very good and it was not possible for an allergic person to get something else on borad.

You have to order in advance and to pay some additional fees for that! Entertainment: a film on a big screen without earphones; for them you have to pay again... I find such things inacceptable, as I already paid 1400 Euros to travel to Costa Rica. The flight attendants were ok.

To sum up: Condor is a bad company, just to be avoided! Never again!

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Economy FRA - SJO More than 3 years

Large improvement in quality from this company

A "low-cost" airline, Condor has really improved in quality thanks to the new cabins on their 767-300er (long-haul) planes. The pitch was very...

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Reply from the airline
Economy MRU - FRA More than 3 years 50 reactions 390 views

8-9 hour flight with my son at the other end of the plane

This was a flight where I asked the airport, and the flight attendants, to be seated next to my son. I got mean responses in German on the plane...

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Economy FRA - PUJ More than 3 years 4 reactions 262 views

A decent flight

The plane was on schedule. Onboard there wasn't much legroom and there were no personal screens (which made the flight a bit boring). The meals were average. The temperature in the cabin was OK, and they made frequent announcements to keep us updated about the flight. Check-in was problem free, but the luggage was a bit scratched at arrival. The cabin crew were decent enough.

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Economy FRA - MLE More than 3 years 5 reactions 67 views

A company to avoid!

The start of the flight San José - Frankfurt (over Santo Domingo) was planned at 7.40 am in San José on 29 July. As we came to the airport, the...

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Economy SJO - FRA More than 3 years 11 reactions 60 views

Nothing special

There was priority check-in and boarding in Frankfurt but not in San Juan. We could not use the lounge or go to the head of the line to go through...

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Economy plus FRA - SJU More than 3 years 6 reactions 259 views

The condor's flight

Flight of over 10 hours in economy plus class.
The aircraft was very comfortable and very clean. The food really impressed us because it was much better than with other airlines.

On the other hand, the way they welcomed us aboard the plane and during boarding was borderline unpleasant.

Also, it seems that this airline has no customer service. In fact, it is reachable only by email (in English or German) and they do not respond to requests.

Only German-speakers should book tickets with this airline.

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Economy plus CDG - VRA More than 3 years 5 reactions 447 views

The strict minimum

An airline that is not as low-cost as you would think. The unpleasant surprise came when sat on our seats, which were hard and very close to one...

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Economy MUC - MRU More than 3 years 2 reactions 763 views

19 travelers pictures

Discover your next flight in pictures

  • l'avion -> Boeing 767-300er D-ABUL
  • Flight pictures #2
  • Trousse de confort + Menu
  • Flight pictures #4
  • Flight pictures #5
  • arriver sur l'Ile Maurice
  • Flight pictures #7
  • Flight pictures #8
  • La place pour les jambes (1m80)
  • La mascotte du voyage !
  • L'écran tactile avec port USB
  • Enfin bientôt la libération.
  • Flight pictures #13
  • L'écran de très bonne taille
  • IFE de bonne qualité !
  • Contenu de la trousse
  • Notre B767
  • Flight pictures #18

2 contacts

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Sales  France

Phone: +33 (0)825 742 352 (0,15 €/minute)
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