Condor (Thomas Cook)

48 reviews - - Updated 16 hours ago
DE / CFG
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48 traveler reviews

Overall rating

1,5 / 5
1.5 stars over 5 - Based on 24 customers reviews
5 stars
4%
4
4%
3
19%
2
8%
1
65%

Ranking

74

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Ratings summary

Value (price + quality) 1,63 / 5
Comfort 1,67 / 5
Costumer service 2,09 / 5
Your opinion of security 2,43 / 5
Food 2 / 5
Management of luggage 2,57 / 5
Comfort 1,67 / 5
Detailed ratings »

Opinions about Condor (Thomas Cook)

Author Title Rating
Andrey V. Condor at Frankfurt - Highway to hell 1/5
condorsucks Worst airline and worst Customer service ever 1/5
Claire W. Worst Customer Service 1/5
Opinions about Condor (Thomas Cook)

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Run away from this airline



We decided to give this airline a try and boy are we sorry! We were involuntarily downgraded from business to premium class without any...

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Reply from the airline
Economy plus HHN - AUS More than 2 years
Tracik

Disgusting service - never fly with this company



There were no good aspects to this flight at all!

Rude and very noisy Flight staff, filthy plane - rubbish on seats, in pockets, on floor and no attempt to pick it up, separated kids from parents, lost connecting flight because of condor, no tickets issued, 4 booked and paid for and only 2 booked onto plane with no apology , just get on the plane you holding us up!

Extreme bad customer service, very little english spoken, bad care for older people, etc etc. Never fly with them !

No uk number to ring if you have a problem or complaint.

Read more about « Disgusting service - never... »
Economy GND - FRA More than 2 years
TJG

My worst experience ever, not even e-tickets issued



No e-tickets issued, almost lost first flight (SFO-Seattle), once I arrived to Seattle there was bad communication, no gate information, rude staff members couldn't help, and I ended losing the flight to Europe in Seattle and nobody was able to help me.

I fly constantly, I'm member of AA, Delta and United mileage programs, couldn't find a suitable flight with them so I decided to try Condor, even the Alaska airlines people told me I shouldn't use them (the first flight was with Alaska airlines and they were helping me at SFO because I had NO e-tickets issued).

This is the first time that I experience this kind of unprofessional and awful organized service. Never use it.

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Economy SFO - BCN More than 2 years
AGC

Rundown Airplane.



My 1st time with this airline and frankly the type of plane was deplorable for a long flight like ours (10 hours). I’m petite (5’2”) and I had no...

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Reply from the airline
Economy PUJ - FRA More than 2 years 2 reactions 2 views
Punta

A bad company



It was a very long flight from Frankfurt to San José, with a stop-over in Santo Domingo. We came from Munich and had about 1 hour to change the plane in Frankfurt. But we had to check in a second time. The woman at the desk was very unfriendly and we had to do nearly everything by computer. It was not so easy and explanations were bad.

Than our plane had more than 30 minutes delay (we took off at about 22.30 instead of 21.50). The meals were not very good and it was not possible for an allergic person to get something else on borad.

You have to order in advance and to pay some additional fees for that! Entertainment: a film on a big screen without earphones; for them you have to pay again... I find such things inacceptable, as I already paid 1400 Euros to travel to Costa Rica. The flight attendants were ok.

To sum up: Condor is a bad company, just to be avoided! Never again!

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Economy FRA - SJO More than 3 years
SPP

Large improvement in quality from this company



A "low-cost" airline, Condor has really improved in quality thanks to the new cabins on their 767-300er (long-haul) planes. The pitch was very...

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Reply from the airline
Economy MRU - FRA More than 3 years 50 reactions 390 views
Corentin HATTERMANN

8-9 hour flight with my son at the other end of the plane



This was a flight where I asked the airport, and the flight attendants, to be seated next to my son. I got mean responses in German on the plane...

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Economy FRA - PUJ More than 3 years 4 reactions 262 views
Grouch

A decent flight



The plane was on schedule. Onboard there wasn't much legroom and there were no personal screens (which made the flight a bit boring). The meals were average. The temperature in the cabin was OK, and they made frequent announcements to keep us updated about the flight. Check-in was problem free, but the luggage was a bit scratched at arrival. The cabin crew were decent enough.

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Economy FRA - MLE More than 3 years 5 reactions 67 views
mrtn_st

A company to avoid!



The start of the flight San José - Frankfurt (over Santo Domingo) was planned at 7.40 am in San José on 29 July. As we came to the airport, the...

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Economy SJO - FRA More than 3 years 11 reactions 60 views
SPP

Nothing special



There was priority check-in and boarding in Frankfurt but not in San Juan. We could not use the lounge or go to the head of the line to go through...

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Economy plus FRA - SJU More than 3 years 6 reactions 259 views
dzac

19 travelers pictures

Discover your next flight in pictures

  • Flight pictures #1
  • Flight pictures #2
  • IFE de bonne qualité !
  • Flight pictures #4
  • Enfin bientôt la libération.
  • L'écran tactile avec port USB
  • La mascotte du voyage !
  • l'avion -> Boeing 767-300er D-ABUL
  • Flight pictures #9
  • L'écran de très bonne taille
  • La place pour les jambes (1m80)
  • Contenu de la trousse
  • Flight pictures #13
  • Flight pictures #14
  • arriver sur l'Ile Maurice
  • Flight pictures #16
  • Trousse de confort + Menu
  • Notre B767

2 contacts

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Sales  United Kingdom

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Updated on 14 July 2017 | Report a problem

Sales  France

Phone: +33 (0)825 742 352 (0,15 €/minute)
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Is it working? 1 positiv votes 0 negativ votes
Updated on 14 July 2017 | Report a problem