Condor (Thomas Cook)

42 reviews - - Updated 10 hours ago
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42 traveler reviews

Overall rating

1,95 / 5
1.95 stars over 5 - Based on 20 customers reviews
5 stars




Ratings summary

Value (price + quality) 2,1 / 5
Comfort 2,06 / 5
Costumer service 2,42 / 5
Your opinion of security 2,78 / 5
Food 2,22 / 5
Management of luggage 3,12 / 5
Comfort 2,06 / 5
Detailed ratings »

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Large improvement in quality from this company

A "low-cost" airline, Condor has really improved in quality thanks to the new cabins on their 767-300er (long-haul) planes. The pitch was very...

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Reply from the airline
Economy MRU - FRA More than 2 years 50 reactions 390 views

8-9 hour flight with my son at the other end of the plane

This was a flight where I asked the airport, and the flight attendants, to be seated next to my son. I got mean responses in German on the plane...

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Economy FRA - PUJ More than 3 years 4 reactions 262 views

A decent flight

The plane was on schedule. Onboard there wasn't much legroom and there were no personal screens (which made the flight a bit boring). The meals were average. The temperature in the cabin was OK, and they made frequent announcements to keep us updated about the flight. Check-in was problem free, but the luggage was a bit scratched at arrival. The cabin crew were decent enough.

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Economy FRA - MLE More than 3 years 5 reactions 67 views

A company to avoid!

The start of the flight San José - Frankfurt (over Santo Domingo) was planned at 7.40 am in San José on 29 July. As we came to the airport, the...

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Economy SJO - FRA More than 3 years 11 reactions 60 views

Nothing special

There was priority check-in and boarding in Frankfurt but not in San Juan. We could not use the lounge or go to the head of the line to go through...

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Economy plus FRA - SJU More than 3 years 6 reactions 259 views

The condor's flight

Flight of over 10 hours in economy plus class.
The aircraft was very comfortable and very clean. The food really impressed us because it was much better than with other airlines.

On the other hand, the way they welcomed us aboard the plane and during boarding was borderline unpleasant.

Also, it seems that this airline has no customer service. In fact, it is reachable only by email (in English or German) and they do not respond to requests.

Only German-speakers should book tickets with this airline.

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Economy plus CDG - VRA More than 3 years 5 reactions 447 views

The strict minimum

An airline that is not as low-cost as you would think. The unpleasant surprise came when sat on our seats, which were hard and very close to one...

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Economy MUC - MRU More than 3 years 2 reactions 763 views

Could overwhelmingly compete for the title of worst airline

Condor. Unintended New Year's in Frankfurt. The facts: departure from Phuket was scheduled for 8:30 am local time on 12/29. The flight was delayed...

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Economy HKT - FRA More than 3 years 5 reactions 274 views

Good airline

I came back from vacation today, sniff :(
Here are my impressions:
The Frankfurt and Male airports were well marked.
The seats were comfortable and had enough legroom (blanket and pillow were provided). There was a television with info about the flight (time remaining, etc.) and movies (it's too bad that French wasn't available, but it's a German company after all, so the logical languages were German and English). There were 2 meals per flight, which were both very good :) and I can be picky. The flight attendants came by often to see if you were still thirsty, and always with a smile. Perfect takeoff and landing, no problems with luggage and no delay.

I would choose this company again without hesitation.

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Economy FRA - MLE More than 3 years 7 reactions 553 views

Un net progrès

Pour une fois, peu d'attente pour l'enregistrement, les guichets étaient ouverts assez tôt. Départ et arrivée à l'heure. Avion en bon état, personnel agréable. Repas correct. Ça reste du repas d'avion et des pâtes , mais de meilleure qualité qu'il y a qques années. Les boissons alcoolisées pour les repas restent payantes, mais prix raisonnables correspondant à ceux pratiqués dans les restaurants, nous avons même eu droit à un digestif (Brandy ou Bayleys) offert et une bouteille d'eau.
Encore un point noir pour le divertissement, seulement deux films gratuits , et pas des meilleurs.
Pour le retour le 16, mêmes remarques, sauf que la cattle class a eu droit à bénéficier gratuitement sur ce vol de la sélection de films de la Premium.
Pour résumer, Condor semble faire des efforts. Étant amené à faire des séjours à Cancun pour des raisons familiales, ça m'arrange car j'étais tenté d'aller jusqu'à Roissy pour prendre Air France.

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Economy FRA - CUN 04/2017

19 travelers pictures

Discover your next flight in pictures

  • Trousse de confort + Menu
  • Flight pictures #2
  • Flight pictures #3
  • arriver sur l'Ile Maurice
  • Flight pictures #5
  • L'écran tactile avec port USB
  • l'avion -> Boeing 767-300er D-ABUL
  • Flight pictures #8
  • Flight pictures #9
  • La place pour les jambes (1m80)
  • IFE de bonne qualité !
  • Flight pictures #12
  • Contenu de la trousse
  • Flight pictures #14
  • Enfin bientôt la libération.
  • Notre B767
  • La mascotte du voyage !
  • L'écran de très bonne taille

2 contacts

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Sales  France

Phone: +33 (0)825 742 352 (0,15 €/minute)
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