Could overwhelmingly compete for the title of worst airline

Review of renatocatepel about the flight Condor (Thomas Cook) DE6369 between Phuket and Frankfurt on 29/12/2013 in Economy
renatocatepel DE / CFG HKT / FRA
Note: This review is about an experience that happened more than 2 years ago.

Condor. Unintended New Year's in Frankfurt.

The facts: departure from Phuket was scheduled for 8:30 am local time on 12/29.
The flight was delayed from hour to hour. It was canceled around 5 pm after a ten-hour wait. A terrible sandwich, drink and practically no info in English.

We went through customs and immigration and headed toward a hotel far from downtown Phuket.
They announced another flight on 12/30 at 10:30 pm. We waited the entire day in an overheated and overcrowded hall where even water cost money.

At 6 pm we left for the airport and went through customs and immigration. In the departure lounge, we learned from the sound of happy German-speakers that the flight had been canceled again. We re-re-went through customs and immigration, minibus then 3 am arrival at a hotel in Patong. There was a flight scheduled for 3 pm on 12/31 but it didn't have a connecting flight from Frankfurt to Paris (we decided to spend New Year's Eve in Phuket).

We left around 8:30 am on the 1st and re-re-re-went through customs and immigration.
They obstinately and humiliatingly refused to upgrade us to intermediate class even though there were lots of seats remaining.
Arrival in Frankfurt was at around 4 pm local time.

Lufthansa didn't recognize us: after an hour of explanations we finally had our ticket for Paris. During this entire ordeal we received not a single apology, and the explanations were nonexistent or brusque almost always in German. An incredible demonstration of total contempt for us.

General
Overall rating
3 / 5
Value (price + quality)
2 / 5
On the ground
Check-in and boarding
1 / 5
Management of luggage
3 / 5
On board
Comfort
2 / 5
Costumer service
1 / 5
Your opinion of security
3 / 5
Food
1 / 5
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By renatocatepel, about Condor (Thomas Cook), , close to Vitry-sur-seine, Île-de-France, France
Posted online by HappyFlight, on 6 January 2014
This review has been read 274 times
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This review is also available in French.

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One comment RSS Comments

HappyFlight replied Translate

Bonjour,

Merci beaucoup pour ce premier avis.
J'ai eu l'occasion d'emprunter deux fois Condor et j'en garde un souvenir très mitigé. Je n'avais pas accroché au niveau du confort, du personnel, des services...

Vous repartez prochainement ?

Passez une bonne journée et une bonne année

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