Worst experience in 30 yrs of travel, hands down

Review of ajbredi0 about the flight Condor (Thomas Cook) between Pittsburgh and Frankfurt on 12/07/2019 in Economy
ajbredi0 DE / CFG PIT / FRA

In 30 yrs of international travel, this experience was the worst by far. Their partner airline bumped me off the second leg of the flight due to overbooking and offered zero compensation on the way there. I mean ZERO: I had to buy a hotel night and paid for a separate flight (with a different airline, obviously). On the way back, they broke my luggage and refused to pay, blaming everyone and their dog but themselves (for what, a $100 at best?!). I mean, they made the whole trip the worst ever and took zero responsibility. Not once throughout the entire debacle did I hear one word of empathy from any of their staff. Shameful, really. Avoid at any cost.

General
Overall rating
1 / 5
Value (price + quality)
1 / 5
On the ground
Check-in and boarding
2 / 5
Management of luggage
1 / 5
On board
Comfort
3 / 5
Costumer service
1 / 5
Your opinion of security
5 / 5
Food
4 / 5

Flight pictures

Condor rep, among many back and forth emails, has managed to blame everyone for that damage (the airports of arrival and departure, their partner airline, me) but themselves. All the pictures (2) »
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By ajbredi0, about Condor (Thomas Cook),
Posted online by admin, on 27 August 2019, view original version
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  • Condor rep, among many back and forth emails, has managed to blame everyone for that damage (the...
  • Seriously, Condor? I ripped this myself at the airport to collect - what? - a $100 reimbursement...

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