In 30 yrs of international travel, this experience was the worst by far. Their partner airline bumped me off the second leg of the flight due to overbooking and offered zero compensation on the way there. I mean ZERO: I had to buy a hotel night and paid for a separate flight (with a different airline, obviously). On the way back, they broke my luggage and refused to pay, blaming everyone and their dog but themselves (for what, a $100 at best?!). I mean, they made the whole trip the worst ever and took zero responsibility. Not once throughout the entire debacle did I hear one word of empathy from any of their staff. Shameful, really. Avoid at any cost.
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