Condor abandoned us mid-trip

Review of JohnR about the flight Condor (Thomas Cook) between Seattle/Tacoma and Vienna on 05/05/2019 in Economy
JohnR DE / CFG SEA / VIE

We booked a flight on Condor.com, round trip from Seattle to Vienna. The itinerary had a connection in Frankfurt.

We missed our connection in Frankfurt by just a few minutes due to long lines and waiting for shuttle buses at that airport.

This is understandable but what happened next is unbelievable.

The Condor agent told us it was our fault we missed the flight, and that they have a one-hour rule for connections. This "rule" of course is not written anywhere. If you don't make it to the connecting gate in within an hour, even if no fault of your own, you will not be rebooked.

Instead you will be told you're own your own. We had to purchase expensive last minute tickets on another airline to complete our trip to Vienna.

No other airline would abandon its customers mid-trip, short of their destination. I would question the safety of an airline that goes to these extremes to save money. I would never fly Condor again.

General
Overall rating
1 / 5
Value (price + quality)
1 / 5
On the ground
Check-in and boarding
1 / 5
On board
Comfort
2 / 5
Costumer service
1 / 5
Food
2 / 5
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By JohnR, about Condor (Thomas Cook),
Posted online by admin, on 28 May 2019, view original version
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