Don’t fly Condor if you want reliable flights and schedule

Review of Traveler1 about the flight Condor (Thomas Cook) between Frankfurt and Pittsburgh on 28/05/2018 in Economy
Traveler1 DE / CFG FRA / PIT
Note: This review is about an experience that happened more than 2 years ago.

It’s one thing to have less space and bare services for a good price but another when you cannot rely on the scheduled flights at all! Only fly Condor if you have full flexibility and do not mind delays without end. Return Flight was canceled. I acknowledge that sometimes happens. However, it was the approach of Condor that was terrible and caused dissatisfaction. The directions for the passengers were very limited and unclear. We queued for an hour to hear information that could have been announced to everyone and avoided a long wait. There were no signs or information for where to go and queue to get additional help for a canceled flight. The staff was very rude and did not make any effort to answer questions or assist us. Condor did provide a nice hotel for the overnight stay. When I asked The hotel staff they informed me that the day before they had 400 Condor passengers and previous day 300 Condor passengers stay with them due to flights cancelled for technical reasons. I also heard horror stories from passengers who have been trying to get an alternate Condor flight for a canceled flight that was TWO DAYS ago. Seems you cannot rely on Condor flights at all.

Overall rating
1 / 5
Value (price + quality)
1 / 5
On the ground
Check-in and boarding
1 / 5
Management of luggage
3 / 5
On board
1 / 5
Costumer service
1 / 5
Your opinion of security
3 / 5
2 / 5
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By Traveler1, about Condor (Thomas Cook), , close to Norwalk, Ohio, United States, via its phone
Posted online by admin, on 30 May 2018, view original version
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