I was flying to an important event when the flight got delayed for 24 hours. I couldn't miss it, so I had to rebook with another company last minute which cost me a fortune. The company's representatives assured me that I may claim this expenses after. However, when I tried to claim it, they just relinquished all liability and refused to honor their verbal agreement. I should have taken a written confirmation, but it was a very stressful day and so I didn't, which was my mistake; however, I think that even verbal agreements should have some value when it comes to such companies. I would not risk flying with them again. Utterly unreliable, in everything.
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