Avoid at all costs

Review of Kvadich about the flight Condor (Thomas Cook) between Halifax and Frankfurt-Hahn Airport on 07/06/2017 in Economy
Kvadich DE / CFG YHZ / HHN
Note: This review is about an experience that happened more than 2 years ago.

I was flying to an important event when the flight got delayed for 24 hours. I couldn't miss it, so I had to rebook with another company last minute which cost me a fortune. The company's representatives assured me that I may claim this expenses after. However, when I tried to claim it, they just relinquished all liability and refused to honor their verbal agreement. I should have taken a written confirmation, but it was a very stressful day and so I didn't, which was my mistake; however, I think that even verbal agreements should have some value when it comes to such companies. I would not risk flying with them again. Utterly unreliable, in everything.

Overall rating
1 / 5
Value (price + quality)
1 / 5
On the ground
Check-in and boarding
1 / 5
Management of luggage
1 / 5
On board
Costumer service
3 / 5
3 / 5
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By Kvadich, about Condor (Thomas Cook), , close to Ottawa, Ontario, Canada
Posted online by admin, on 1 April 2018, view original version
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