Aggravating! Atrocious.! An airline that blatantly does not care about its passengers.

Review of Sing about the flight Condor (Thomas Cook) between Vancouver and Frankfurt on 02/10/2017 in Economy
Sing DE / CFG YVR / FRA

No Condor check in agents at YVR, only substitute agents freelancing from other airlines like Mexico airlines. Agents do their best to appease desperate passengers being told flight is overbooked. Wheelchair bound passengers helpless left at their own .No assistance available. Condor has not registered their request and provided for assistance. Plane delayed at gate and on tarmak. Missed connection in Frankfurt. Crappy food served. Attempts to communicate with Condor by email and phone unsuccessful. No customer service.
On the positive side: toilets, so the smallest ever seen, had sufficient paper towels.

Recommendation: avoid whenever possible.

General
Overall rating
1 / 5
Value (price + quality)
1 / 5
On the ground
Check-in and boarding
1 / 5
Management of luggage
2 / 5
On board
Comfort
2 / 5
Costumer service
1 / 5
Your opinion of security
2 / 5
Food
1 / 5
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By Sing, about Condor (Thomas Cook), , close to Vienna, Vienna, Austria, via its tablet
Posted online by admin, 37 days ago, view original version
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