The worse airline and costumer service

Review of sar about the flight Condor (Thomas Cook) between Frankfurt-Hahn Airport and Las Vegas on 04/08/2017 in Economy
sar DE / CFG HHN / LAS

My first and worse experience with Condor airline, stay away from this airline! After more than 3 hours delay in Frankfurt with no explanation, 11 of us lost our connection in Vegas. First of all, Condor airline doesn't have any office in US. Although in Frankfurt they assured us that they will take care of our connection flight, after an hour searching for a representative, a lady told us that Condor never take responsibility for any lost connection!
We had to spend the night in Vegas to find a new ticket the next day.

General
Overall rating
1 / 5
Value (price + quality)
1 / 5
On the ground
Check-in and boarding
1 / 5
Management of luggage
1 / 5
On board
Comfort
1 / 5
Costumer service
1 / 5
Your opinion of security
1 / 5
Food
1 / 5
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By sar, about Condor (Thomas Cook), , close to San Jose, California, United States
Posted online by admin, 53 days ago, view original version
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