Condor (Thomas Cook)

46 reviews - - Updated 18 hours ago
DE / CFG

Lies and extra payments for nothing!



My hubby is a tall man. 6'6" or 198cm. We always book exits if possible, even if its extra. We were happy on our flight back home we found a "second exit row" is "only $45 per person more" so we PAYED it. On our flight we learned row 23 middle is average small row and they wanted another €80 or $100+ per person to "upgrade" us....so we payed extra $90 total for absolutely nothing!!!
Also on our flight to Europe crew was over an hour late without any explanation and we nearly missed connective flight!
But with the extra payments and lies about extra room they really made me mad! Do not pay them and do not fly with them!

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Economy FDF - LAS 06/2018
PrincessLada

Avoid at all costs



I was flying to an important event when the flight got delayed for 24 hours. I couldn't miss it, so I had to rebook with another company last minute which cost me a fortune. The company's representatives assured me that I may claim this expenses after. However, when I tried to claim it, they just relinquished all liability and refused to honor their verbal agreement. I should have taken a written confirmation, but it was a very stressful day and so I didn't, which was my mistake; however, I think that even verbal agreements should have some value when it comes to such companies. I would not risk flying with them again. Utterly unreliable, in everything.

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Economy YHZ - HHN 06/2017
Kvadich

Aggravating! Atrocious.! An airline that blatantly does not care about its passengers.



No Condor check in agents at YVR, only substitute agents freelancing from other airlines like Mexico airlines. Agents do their best to appease desperate passengers being told flight is overbooked. Wheelchair bound passengers helpless left at their own .No assistance available. Condor has not registered their request and provided for assistance. Plane delayed at gate and on tarmak. Missed connection in Frankfurt. Crappy food served. Attempts to communicate with Condor by email and phone unsuccessful. No customer service.
On the positive side: toilets, so the smallest ever seen, had sufficient paper towels.

Recommendation: avoid whenever possible.

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Economy YVR - FRA 10/2017
Sing

The worse airline and costumer service



My first and worse experience with Condor airline, stay away from this airline! After more than 3 hours delay in Frankfurt with no explanation, 11 of us lost our connection in Vegas. First of all, Condor airline doesn't have any office in US. Although in Frankfurt they assured us that they will take care of our connection flight, after an hour searching for a representative, a lady told us that Condor never take responsibility for any lost connection!
We had to spend the night in Vegas to find a new ticket the next day.

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Economy HHN - LAS 08/2017
sar

For the price pretty good



The non-stop flight to the US and back costed about 950€ which was one of the best prices of a German airline for this route and date.

The check-in was fast and without any problems. The plane itself (767-300ER D-ABUK) was about 17 years old which is ok but it was modern and clean.

The plane departed on time and the flight itself was nice, calm and fast. We got 1 warm meal, which was above the average, and some snacks like some bread and chips.

There where 9" screens on every seat and you were abled to watch recent blockbusters like fast and furious or similar. The seats were good, but you could have had a bit more leg room. overall the flight was really smooth.

The flight attendants where nice and helpful. The flight back was delayed by 1 hour, because there was a burning Boeing 777 in Las Vegas on the Runwy, so we couldn't start. It got a bit hot in the airplane because of the hot weather in Las Vegas, but the flight attendants served cooled water. But the rest of the flight was nice.

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Economy FRA - LAS More than 2 years
MajorLeon

Worst Customer Service



Although the flight was smooth (enough) and I got to my destination, I had the most stressful experience with getting to my destination. For some...

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Economy plus LHR - SJO 08/2016 3 reactions
Claire W.

Avoid this airline - horrible customer service



My father-in-law purchased a business class ticket from BWI to Frankfurt. He is elderly and has health issues that make travel difficult but decided...

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Business BWI - FRA 08/2016 1 reactions
JDM

Run away from this airline



We decided to give this airline a try and boy are we sorry! We were involuntarily downgraded from business to premium class without any...

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Economy plus HHN - AUS 08/2016
Tracik

Disgusting service - never fly with this company



There were no good aspects to this flight at all!

Rude and very noisy Flight staff, filthy plane - rubbish on seats, in pockets, on floor and no attempt to pick it up, separated kids from parents, lost connecting flight because of condor, no tickets issued, 4 booked and paid for and only 2 booked onto plane with no apology , just get on the plane you holding us up!

Extreme bad customer service, very little english spoken, bad care for older people, etc etc. Never fly with them !

No uk number to ring if you have a problem or complaint.

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Economy GND - FRA More than 2 years
TJG
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46 traveler reviews

Overall rating

1,65 / 5
1.65 stars over 5 - Based on 23 customers reviews
5 stars
4%
4
4%
3
21%
2
8%
1
63%

Ranking

73

Compare

Ratings summary

Value (price + quality) 1,83 / 5
Comfort 1,8 / 5
Costumer service 2,27 / 5
Your opinion of security 2,6 / 5
Food 2,1 / 5
Management of luggage 2,8 / 5
Comfort 1,8 / 5
Detailed ratings »

Opinions about Condor (Thomas Cook)

Author Title Rating
Claire W. Worst Customer Service 1/5
Traveler1 Don’t fly Condor if you want reliable flights and schedule 1/5
PrincessLada Lies and extra payments for nothing! 1/5
Opinions about Condor (Thomas Cook)

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19 travelers pictures

Discover your next flight in pictures

  • Flight pictures #1
  • Trousse de confort + Menu
  • Flight pictures #3
  • Flight pictures #4
  • Flight pictures #5
  • IFE de bonne qualité !
  • Flight pictures #7
  • L'écran tactile avec port USB
  • L'écran de très bonne taille
  • Flight pictures #10
  • l'avion -> Boeing 767-300er D-ABUL
  • La mascotte du voyage !
  • Notre B767
  • arriver sur l'Ile Maurice
  • Contenu de la trousse
  • Enfin bientôt la libération.
  • Flight pictures #17
  • La place pour les jambes (1m80)

2 contacts

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Sales  United Kingdom

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Sales  France

Phone: +33 (0)825 742 352 (0,15 €/minute)
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Updated on 14 July 2017 | Report a problem