Condor (Thomas Cook)

42 reviews - - Updated 2 hours ago
DE / CFG

Aggravating! Atrocious.! An airline that blatantly does not care about its passengers.



No Condor check in agents at YVR, only substitute agents freelancing from other airlines like Mexico airlines. Agents do their best to appease desperate passengers being told flight is overbooked. Wheelchair bound passengers helpless left at their own .No assistance available. Condor has not registered their request and provided for assistance. Plane delayed at gate and on tarmak. Missed connection in Frankfurt. Crappy food served. Attempts to communicate with Condor by email and phone unsuccessful. No customer service.
On the positive side: toilets, so the smallest ever seen, had sufficient paper towels.

Recommendation: avoid whenever possible.

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Economy YVR - FRA 10/2017
Sing

The worse airline and costumer service



My first and worse experience with Condor airline, stay away from this airline! After more than 3 hours delay in Frankfurt with no explanation, 11 of us lost our connection in Vegas. First of all, Condor airline doesn't have any office in US. Although in Frankfurt they assured us that they will take care of our connection flight, after an hour searching for a representative, a lady told us that Condor never take responsibility for any lost connection!
We had to spend the night in Vegas to find a new ticket the next day.

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Economy HHN - LAS 08/2017
sar

For the price pretty good



The non-stop flight to the US and back costed about 950€ which was one of the best prices of a German airline for this route and date.

The check-in was fast and without any problems. The plane itself (767-300ER D-ABUK) was about 17 years old which is ok but it was modern and clean.

The plane departed on time and the flight itself was nice, calm and fast. We got 1 warm meal, which was above the average, and some snacks like some bread and chips.

There where 9" screens on every seat and you were abled to watch recent blockbusters like fast and furious or similar. The seats were good, but you could have had a bit more leg room. overall the flight was really smooth.

The flight attendants where nice and helpful. The flight back was delayed by 1 hour, because there was a burning Boeing 777 in Las Vegas on the Runwy, so we couldn't start. It got a bit hot in the airplane because of the hot weather in Las Vegas, but the flight attendants served cooled water. But the rest of the flight was nice.

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Economy FRA - LAS More than 2 years
MajorLeon

Worst Customer Service



Although the flight was smooth (enough) and I got to my destination, I had the most stressful experience with getting to my destination. For some...

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Economy plus LHR - SJO 08/2016 3 reactions
Claire W.

Avoid this airline - horrible customer service



My father-in-law purchased a business class ticket from BWI to Frankfurt. He is elderly and has health issues that make travel difficult but decided...

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Reply from the airline
Business BWI - FRA 08/2016 1 reactions
JDM

Run away from this airline



We decided to give this airline a try and boy are we sorry! We were involuntarily downgraded from business to premium class without any...

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Economy plus HHN - AUS 08/2016
Tracik

Disgusting service - never fly with this company



There were no good aspects to this flight at all!

Rude and very noisy Flight staff, filthy plane - rubbish on seats, in pockets, on floor and no attempt to pick it up, separated kids from parents, lost connecting flight because of condor, no tickets issued, 4 booked and paid for and only 2 booked onto plane with no apology , just get on the plane you holding us up!

Extreme bad customer service, very little english spoken, bad care for older people, etc etc. Never fly with them !

No uk number to ring if you have a problem or complaint.

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Economy GND - FRA 01/2016
TJG

My worst experience ever, not even e-tickets issued



No e-tickets issued, almost lost first flight (SFO-Seattle), once I arrived to Seattle there was bad communication, no gate information, rude staff members couldn't help, and I ended losing the flight to Europe in Seattle and nobody was able to help me.

I fly constantly, I'm member of AA, Delta and United mileage programs, couldn't find a suitable flight with them so I decided to try Condor, even the Alaska airlines people told me I shouldn't use them (the first flight was with Alaska airlines and they were helping me at SFO because I had NO e-tickets issued).

This is the first time that I experience this kind of unprofessional and awful organized service. Never use it.

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Economy SFO - BCN 06/2016
AGC

Rundown Airplane.



My 1st time with this airline and frankly the type of plane was deplorable for a long flight like ours (10 hours). I’m petite (5’2”) and I had no...

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Economy PUJ - FRA 04/2016 2 reactions 2 views
Punta

A bad company



It was a very long flight from Frankfurt to San José, with a stop-over in Santo Domingo. We came from Munich and had about 1 hour to change the plane in Frankfurt. But we had to check in a second time. The woman at the desk was very unfriendly and we had to do nearly everything by computer. It was not so easy and explanations were bad.

Than our plane had more than 30 minutes delay (we took off at about 22.30 instead of 21.50). The meals were not very good and it was not possible for an allergic person to get something else on borad.

You have to order in advance and to pay some additional fees for that! Entertainment: a film on a big screen without earphones; for them you have to pay again... I find such things inacceptable, as I already paid 1400 Euros to travel to Costa Rica. The flight attendants were ok.

To sum up: Condor is a bad company, just to be avoided! Never again!

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Economy FRA - SJO More than 3 years
SPP
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42 traveler reviews

Overall rating

1,95 / 5
1.95 stars over 5 - Based on 20 customers reviews
5 stars
5%
4
5%
3
25%
2
10%
1
55%

Ranking

85

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Ratings summary

Value (price + quality) 2,1 / 5
Comfort 2,06 / 5
Costumer service 2,42 / 5
Your opinion of security 2,78 / 5
Food 2,22 / 5
Management of luggage 3,12 / 5
Comfort 2,06 / 5
Detailed ratings »

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19 travelers pictures

Discover your next flight in pictures

  • L'écran de très bonne taille
  • Contenu de la trousse
  • Notre B767
  • IFE de bonne qualité !
  • L'écran tactile avec port USB
  • La mascotte du voyage !
  • Flight pictures #7
  • Enfin bientôt la libération.
  • Flight pictures #9
  • Flight pictures #10
  • Trousse de confort + Menu
  • Flight pictures #12
  • l'avion -> Boeing 767-300er D-ABUL
  • Flight pictures #14
  • La place pour les jambes (1m80)
  • Flight pictures #16
  • Flight pictures #17
  • arriver sur l'Ile Maurice

2 contacts

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Sales  United Kingdom

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Sales  France

Phone: +33 (0)825 742 352 (0,15 €/minute)
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Updated on 14 July 2017 | Report a problem