Condor (Thomas Cook)

44 reviews - - Updated 4 hours ago

Avoid at all costs

I was flying to an important event when the flight got delayed for 24 hours. I couldn't miss it, so I had to rebook with another company last minute which cost me a fortune. The company's representatives assured me that I may claim this expenses after. However, when I tried to claim it, they just relinquished all liability and refused to honor their verbal agreement. I should have taken a written confirmation, but it was a very stressful day and so I didn't, which was my mistake; however, I think that even verbal agreements should have some value when it comes to such companies. I would not risk flying with them again. Utterly unreliable, in everything.

Read more about « Avoid at all costs »
Economy YHZ - HHN 06/2017

Aggravating! Atrocious.! An airline that blatantly does not care about its passengers.

No Condor check in agents at YVR, only substitute agents freelancing from other airlines like Mexico airlines. Agents do their best to appease desperate passengers being told flight is overbooked. Wheelchair bound passengers helpless left at their own .No assistance available. Condor has not registered their request and provided for assistance. Plane delayed at gate and on tarmak. Missed connection in Frankfurt. Crappy food served. Attempts to communicate with Condor by email and phone unsuccessful. No customer service.
On the positive side: toilets, so the smallest ever seen, had sufficient paper towels.

Recommendation: avoid whenever possible.

Read more about « Aggravating! Atrocious.! An... »
Economy YVR - FRA 10/2017

The worse airline and costumer service

My first and worse experience with Condor airline, stay away from this airline! After more than 3 hours delay in Frankfurt with no explanation, 11 of us lost our connection in Vegas. First of all, Condor airline doesn't have any office in US. Although in Frankfurt they assured us that they will take care of our connection flight, after an hour searching for a representative, a lady told us that Condor never take responsibility for any lost connection!
We had to spend the night in Vegas to find a new ticket the next day.

Read more about « The worse airline and... »
Economy HHN - LAS 08/2017

For the price pretty good

The non-stop flight to the US and back costed about 950€ which was one of the best prices of a German airline for this route and date.

The check-in was fast and without any problems. The plane itself (767-300ER D-ABUK) was about 17 years old which is ok but it was modern and clean.

The plane departed on time and the flight itself was nice, calm and fast. We got 1 warm meal, which was above the average, and some snacks like some bread and chips.

There where 9" screens on every seat and you were abled to watch recent blockbusters like fast and furious or similar. The seats were good, but you could have had a bit more leg room. overall the flight was really smooth.

The flight attendants where nice and helpful. The flight back was delayed by 1 hour, because there was a burning Boeing 777 in Las Vegas on the Runwy, so we couldn't start. It got a bit hot in the airplane because of the hot weather in Las Vegas, but the flight attendants served cooled water. But the rest of the flight was nice.

Read more about « For the price pretty good »
Economy FRA - LAS More than 2 years

Worst Customer Service

Although the flight was smooth (enough) and I got to my destination, I had the most stressful experience with getting to my destination. For some...

Read more about « Worst Customer Service »
Economy plus LHR - SJO 08/2016 3 reactions
Claire W.

Avoid this airline - horrible customer service

My father-in-law purchased a business class ticket from BWI to Frankfurt. He is elderly and has health issues that make travel difficult but decided...

Read more about « Avoid this airline -... »

Reply from the airline
Business BWI - FRA 08/2016 1 reactions

Run away from this airline

We decided to give this airline a try and boy are we sorry! We were involuntarily downgraded from business to premium class without any...

Read more about « Run away from this airline »

Reply from the airline
Economy plus HHN - AUS 08/2016

Disgusting service - never fly with this company

There were no good aspects to this flight at all!

Rude and very noisy Flight staff, filthy plane - rubbish on seats, in pockets, on floor and no attempt to pick it up, separated kids from parents, lost connecting flight because of condor, no tickets issued, 4 booked and paid for and only 2 booked onto plane with no apology , just get on the plane you holding us up!

Extreme bad customer service, very little english spoken, bad care for older people, etc etc. Never fly with them !

No uk number to ring if you have a problem or complaint.

Read more about « Disgusting service - never... »
Economy GND - FRA More than 2 years

My worst experience ever, not even e-tickets issued

No e-tickets issued, almost lost first flight (SFO-Seattle), once I arrived to Seattle there was bad communication, no gate information, rude staff members couldn't help, and I ended losing the flight to Europe in Seattle and nobody was able to help me.

I fly constantly, I'm member of AA, Delta and United mileage programs, couldn't find a suitable flight with them so I decided to try Condor, even the Alaska airlines people told me I shouldn't use them (the first flight was with Alaska airlines and they were helping me at SFO because I had NO e-tickets issued).

This is the first time that I experience this kind of unprofessional and awful organized service. Never use it.

Read more about « My worst experience ever... »
Economy SFO - BCN 06/2016

Rundown Airplane.

My 1st time with this airline and frankly the type of plane was deplorable for a long flight like ours (10 hours). I’m petite (5’2”) and I had no...

Read more about « Rundown Airplane. »

Reply from the airline
Economy PUJ - FRA More than 2 years 2 reactions 2 views
Write your review

44 traveler reviews

Overall rating

1,71 / 5
1.71 stars over 5 - Based on 21 customers reviews
5 stars




Ratings summary

Value (price + quality) 1,9 / 5
Comfort 1,89 / 5
Costumer service 2,4 / 5
Your opinion of security 2,56 / 5
Food 2,16 / 5
Management of luggage 2,83 / 5
Comfort 1,89 / 5
Detailed ratings »

Opinions about Condor (Thomas Cook)

Author Title Rating
Claire W. Worst Customer Service 1/5
Kvadich Avoid at all costs 1/5
Opinions about Condor (Thomas Cook)

order by Date  - Rate  - Interest

filter by 

19 travelers pictures

Discover your next flight in pictures

  • IFE de bonne qualité !
  • Flight pictures #2
  • La place pour les jambes (1m80)
  • Flight pictures #4
  • Enfin bientôt la libération.
  • l'avion -> Boeing 767-300er D-ABUL
  • La mascotte du voyage !
  • Notre B767
  • Flight pictures #9
  • Flight pictures #10
  • Contenu de la trousse
  • L'écran de très bonne taille
  • L'écran tactile avec port USB
  • Flight pictures #14
  • Flight pictures #15
  • Flight pictures #16
  • Trousse de confort + Menu
  • arriver sur l'Ile Maurice

2 contacts

Find the best way to contact your airline.

Sales  United Kingdom

Email: Accessible only to connected users. Create my account Online

Is it working? 1 positiv votes 1 negativ votes
Updated on 14 July 2017 | Report a problem

Sales  France

Phone: +33 (0)825 742 352 (0,15 €/minute)
Email: Accessible only to connected users. Create my account Online

Is it working? 1 positiv votes 0 negativ votes
Updated on 14 July 2017 | Report a problem