Condor (Thomas Cook)

39 reviews - - Updated 13 hours ago
Write your review

39 traveler reviews

Overall rating

1,9 / 5
1.9 stars over 5 - Based on 20 customers reviews
5 stars




Ratings summary

Value (price + quality) 2,05 / 5
Comfort 2,06 / 5
Costumer service 2,42 / 5
Your opinion of security 2,78 / 5
Food 2,35 / 5
Management of luggage 3,13 / 5
Comfort 2,06 / 5
Detailed ratings »

Opinions about Condor (Thomas Cook)

Author Title Rating
Claire W. Worst Customer Service 1/5
Opinions about Condor (Thomas Cook)

order by Date  - Rate  - Interest

filter by 

Worst Customer Service

Although the flight was smooth (enough) and I got to my destination, I had the most stressful experience with getting to my destination. For some...

Read more about « Worst Customer Service »
Economy plus LHR - SJO 08/2016 3 reactions
Claire W.

Avoid this airline - horrible customer service

My father-in-law purchased a business class ticket from BWI to Frankfurt. He is elderly and has health issues that make travel difficult but decided...

Read more about « Avoid this airline -... »

Reply from the airline
Business BWI - FRA 08/2016

Run away from this airline

We decided to give this airline a try and boy are we sorry! We were involuntarily downgraded from business to premium class without any...

Read more about « Run away from this airline »

Reply from the airline
Economy plus HHN - AUS 08/2016

Disgusting service - never fly with this company

There were no good aspects to this flight at all!

Rude and very noisy Flight staff, filthy plane - rubbish on seats, in pockets, on floor and no attempt to pick it up, separated kids from parents, lost connecting flight because of condor, no tickets issued, 4 booked and paid for and only 2 booked onto plane with no apology , just get on the plane you holding us up!

Extreme bad customer service, very little english spoken, bad care for older people, etc etc. Never fly with them !

No uk number to ring if you have a problem or complaint.

Read more about « Disgusting service - never... »
Economy GND - FRA 01/2016

My worst experience ever, not even e-tickets issued

No e-tickets issued, almost lost first flight (SFO-Seattle), once I arrived to Seattle there was bad communication, no gate information, rude staff members couldn't help, and I ended losing the flight to Europe in Seattle and nobody was able to help me.

I fly constantly, I'm member of AA, Delta and United mileage programs, couldn't find a suitable flight with them so I decided to try Condor, even the Alaska airlines people told me I shouldn't use them (the first flight was with Alaska airlines and they were helping me at SFO because I had NO e-tickets issued).

This is the first time that I experience this kind of unprofessional and awful organized service. Never use it.

Read more about « My worst experience ever... »
Economy SFO - BCN 06/2016

Rundown Airplane.

My 1st time with this airline and frankly the type of plane was deplorable for a long flight like ours (10 hours). I’m petite (5’2”) and I had no...

Read more about « Rundown Airplane. »

Reply from the airline
Economy PUJ - FRA 04/2016 2 views

A bad company

It was a very long flight from Frankfurt to San José, with a stop-over in Santo Domingo. We came from Munich and had about 1 hour to change the plane in Frankfurt. But we had to check in a second time. The woman at the desk was very unfriendly and we had to do nearly everything by computer. It was not so easy and explanations were bad.

Than our plane had more than 30 minutes delay (we took off at about 22.30 instead of 21.50). The meals were not very good and it was not possible for an allergic person to get something else on borad.

You have to order in advance and to pay some additional fees for that! Entertainment: a film on a big screen without earphones; for them you have to pay again... I find such things inacceptable, as I already paid 1400 Euros to travel to Costa Rica. The flight attendants were ok.

To sum up: Condor is a bad company, just to be avoided! Never again!

Read more about « A bad company »
Economy FRA - SJO More than 3 years

Large improvement in quality from this company

A "low-cost" airline, Condor has really improved in quality thanks to the new cabins on their 767-300er (long-haul) planes. The pitch was very...

Read more about « Large improvement in quality... »

Reply from the airline
Economy MRU - FRA More than 2 years 50 reactions 390 views

8-9 hour flight with my son at the other end of the plane

This was a flight where I asked the airport, and the flight attendants, to be seated next to my son. I got mean responses in German on the plane...

Read more about « 8-9 hour flight with my son... »
Economy FRA - PUJ More than 2 years 4 reactions 262 views

A decent flight

The plane was on schedule. Onboard there wasn't much legroom and there were no personal screens (which made the flight a bit boring). The meals were average. The temperature in the cabin was OK, and they made frequent announcements to keep us updated about the flight. Check-in was problem free, but the luggage was a bit scratched at arrival. The cabin crew were decent enough.

Read more about « A decent flight »
Economy FRA - MLE More than 3 years 5 reactions 67 views

19 travelers pictures

Discover your next flight in pictures

  • Flight pictures #1
  • Trousse de confort + Menu
  • arriver sur l'Ile Maurice
  • Flight pictures #4
  • L'écran tactile avec port USB
  • Flight pictures #6
  • Flight pictures #7
  • Flight pictures #8
  • l'avion -> Boeing 767-300er D-ABUL
  • Notre B767
  • Enfin bientôt la libération.
  • Flight pictures #12
  • L'écran de très bonne taille
  • Contenu de la trousse
  • La mascotte du voyage !
  • IFE de bonne qualité !
  • Flight pictures #17
  • La place pour les jambes (1m80)

2 contacts

Find the best way to contact your airline.

Sales  United Kingdom

Email: Accessible only to connected users. Create my account Online

Is it working? 1 positiv votes 0 negativ votes
Updated on 12 April 2016 | Report a problem

Sales  France

Phone: +33 (0)825 742 352 (0,15 €/minute)
Email: Accessible only to connected users. Create my account Online

Is it working? 0 positiv votes 0 negativ votes
Updated on 28 November 2014 | Report a problem