Do not fly with this airline - unfriendly customer service

Review of STRAIGHTforward about the flight Nok Air between Bangkok Don Muang and Ranong on 22/10/2017 in Economy
STRAIGHTforward DD / NOK DMK / UNN

I had a flight today from Bangkok to Ranong. I am fully aware that I booked a low-class ticket. However, at that night there was heavy rain in Bangkok, hence, I could not make it on time to reach the flight, because they close the boarding gate 10 minutes before the departure time.

I called the customer service number of Nok Air before closing of the boarding gate that I will not be able to make it in time to board the flight due to the rain. The customer service assistant told me that there will be no refund – full stop. No further explanation or excuse.

General
Overall rating
1 / 5
Value (price + quality)
1 / 5
On the ground
Check-in and boarding
1 / 5
Management of luggage
1 / 5
On board
Comfort
1 / 5
Costumer service
1 / 5
Your opinion of security
1 / 5
Food
1 / 5

Flight pictures

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By STRAIGHTforward, about Nok Air, , close to Thailand
Posted online by admin, 27 days ago, view original version
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