A good flight, but they lost our luggage!

Review of mativet about the flight China Southern Airlines CZ6060 between Guangzhou and Paris Charles De Gaulle on 09/12/2013 in Economy
mativet CZ / CSN CAN / CDG
Note: This review is about an experience that happened more than 3 years ago.

The flight went well.
Smooth takeoff that was pretty much on time.
Landing was good and the arrival was on time.
Mediocre meals.

When we arrived in Roissy one of our suitcases was missing. After many calls and e-mails to the airline, we have had no news yet, and it's 3 weeks after our return. On the telephone with the Paris office, they made us understand that?

Ultimately, this is a good airline if you are traveling with just carry-on luggage. The interior temperature during the night was a little low. In-flight information: could have been translated into French for a Canton/Paris flight.
The flight crew: friendly and professional.
There was little space between the seats in economy class.

Overall rating
2 / 5
Value (price + quality)
2 / 5
On the ground
Check-in and boarding
4 / 5
Management of luggage
1 / 5
On board
2 / 5
Costumer service
3 / 5
Your opinion of security
2 / 5
2 / 5
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By mativet, about China Southern Airlines, , close to Aumont, Franche-Comté, France
Posted online by HappyFlight, on 7 January 2014
This review has been read 546 times
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This review is also available in French.

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