Weather problems: they don't care about their passengers

Review of juliux about the flight China Southern Airlines CZ3504 between Guangzhou and Paris Charles De Gaulle on 19/08/2014 in Economy
juliux CZ / CSN CAN / CDG
Note: This review is about an experience that happened more than 2 years ago.

The problem with CSair is that the airline doesn't do anything to help you if your flight is rescheduled or canceled.

I had to work hard to arrive at my final destination with only a 24-hour delay (Shanghai- Guangzhou- Paris flight). If your plane is late (due to weather) and you aren't a Gold client, you will only get the strict legal minimum of help, which was a snack offered in the evening and a night in a motel. In my motel, the window of my room was broken and opened onto the street (I realized this at 5 am when I woke up to the sweet music of car horns). Also, the shower was clogged and the pornographic ads were waiting for me when I opened my door. Luxurious.

I asked if I could wait in a lounge but the staff politely sent me packing.

I ended up waiting a total of 24 hours in 2 different airports interrupted by a short night in a pretty bad hotel.

PS: It's a good idea to avoid connecting flights at the Guangzhou Airport as a rule. A lot of flights (not just CSair's) were canceled or rescheduled.

PPS: It's pointless to contact their customer service by email (zhao-yang@csair.com) since they don't answer.

General
Overall rating
1 / 5
Value (price + quality)
1 / 5
On the ground
Check-in and boarding
1 / 5
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By juliux, about China Southern Airlines, , close to Boulogne-billancourt, Île-de-France, France
Posted online by HappyFlight, on 30 September 2014
This review has been read 1041 times
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This review is also available in French.

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