They simply do not care

Review of TobyLee1979 about the flight Cathay Pacific between London Heathrow and Melbourne on 13/09/2018 in Economy
TobyLee1979 CX / CPA LHR / MEL

I would not recommend travelling with Cathay Pacific if you want to arrive with your luggage. My 71 year old mothers luggage was lost in transit and I received not a single apology from the Melbourne staff. I was told that this simply happens to lots of people. It took them two days to contact me despite numerous emails and calls, with the sole information I have been provided is that the bag never arrived in Hong Kong after being checked in at Heathrow. My mum is now not expecting to never see her case again, which contained all the Christmas presents for her 2 year old grandchild. Genuinely, Cathay Pacific have the worst customer service I have ever experienced for anything. Avoid if you can, they simply do not care about their customers. Sadly, we’ve got another flight to endure with them back to the UK.

Overall rating
1 / 5
Value (price + quality)
1 / 5
On the ground
Management of luggage
1 / 5
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By TobyLee1979, about Cathay Pacific, , via its tablet
Posted online by admin, on 18 September 2018, view original version
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