Cathay Pacific

68 reviews - - Updated Wtf\Componen
CX / CPA

They simply do not care



I would not recommend travelling with Cathay Pacific if you want to arrive with your luggage. My 71 year old mothers luggage was lost in transit and I received not a single apology from the Melbourne staff. I was told that this simply happens to lots of people. It took them two days to contact me despite numerous emails and calls, with the sole information I have been provided is that the bag never arrived in Hong Kong after being checked in at Heathrow. My mum is now not expecting to never see her case again, which contained all the Christmas presents for her 2 year old grandchild. Genuinely, Cathay Pacific have the worst customer service I have ever experienced for anything. Avoid if you can, they simply do not care about their customers. Sadly, we’ve got another flight to endure with them back to the UK.

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Economy LHR - MEL 09/2018
TobyLee1979

SNAFU



Cx925 HKG/CEB arrived Cebu on time, other plane is blocking runway. Tower says 20 minutes till clear. An hour later we head for MNL to "refuel" and...

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Economy HKG - CEB 08/2017
AbusedFlyer

The Best Seats



First experience with Cathay Pacific. The service was standard. The flight attendants called us by our names. Not bad. The cabin was organized...

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Business ZRH - HKG More than 2 years 6 reactions 258 views
TheBepst

A good flight, comfortable and pleasant but still a little disappointing.



This flight was between CDG Paris and Hong Kong on Cathay Pacific. Boarding was efficient and takeoff was on time. The plane was very clean and the...

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Economy CDG - HKG More than 3 years 4 reactions 983 views
matthieu

A nice flight despite the delay



Departure with a two-hour delay due to an ADP (Paris Airports) strike. After waiting one hour in front of the gate, we had to wait inside the plane, where they served us drinks and chips.

The in-flight entertainment system was working, making the wait bearable. The legroom was relatively comfortable, the meals were good, and they served you drinks at your seat throughout the flight. Information for connecting passengers was given before arrival and they were taken care of after landing. The only downside was that there was a very small selection of films in French, which can be a problem when traveling with children.

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Economy CDG - HKG More than 3 years 2 reactions 120 views
ClaG

Excellent flight (HKG - CDG)



Excellent service, friendly and very attentive.
In my opinion they have some of the best seats available in first class, with a personal closet to hold your things.

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First HKG - CDG More than 3 years 7 reactions 91 views
abyssin27

Perfect flight



Nothing to say: perfect for the price. Pleasant service, even in economy class. The meal was rather good. The departure was on time. The arrival was...

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Economy HKG - CDG More than 3 years 4 reactions 258 views
gdavid27

B77W economy class



This was a very pleasant flight. The catering was of a satisfactory standard. There was ice cream for dessert and two hot meals: lunch and...

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Economy HKG - CDG More than 3 years 9 reactions 572 views
Airline Spotter

Could be better



4h20min flight on an A330. Baggage drop-off was very smooth. Classic service: drinks and then lunch. The sound didn't work for my wife. The flight...

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Economy HKG - TYO More than 3 years 2 reactions 195 views
pym

No longer lives up to its high reputation



A twelve-hour flight on an A330. Despite a new cabin the comfort-level remains average. The meal served was very mediocre. The video program...

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Economy JNB - HKG More than 3 years 1 reactions 298 views
pym
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68 traveler reviews

Overall rating

3,45 / 5
3.45 stars over 5 - Based on 20 customers reviews
5 stars
20%
4
45%
3
10%
2
10%
1
15%

Ranking

17

Compare

Ratings summary

Value (price + quality) 3,9 / 5
Comfort 4,22 / 5
Costumer service 4,28 / 5
Your opinion of security 4,44 / 5
Food 3,5 / 5
Management of luggage 4 / 5
Comfort 4,22 / 5
Detailed ratings »

Opinions about Cathay Pacific

Author Title Rating
TobyLee1979 They simply do not care 1/5
AbusedFlyer SNAFU 1/5
Opinions about Cathay Pacific

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58 travelers pictures

Discover your next flight in pictures

  • Décollage
  • En-cas
  • Flight pictures #3
  • Cabine durant la descente.
  • Plat du dîner
  • Crème brûlée au saoon The Bridge
  • Flight pictures #7
  • Siège Cathay, accoudoir amovible et rangement à chaussures
  • Plat, manque de classe
  • Flight pictures #10
  • Trousse de confort Agnès b(on voyage)
  • Apéritif!
  • Flight pictures #13
  • Cabine Business Cathay
  • Rangement à casque et commande intuitive du siège
  • Flight pictures #16
  • Flight pictures #17
  • Collation à l'arrivée
  • Flight pictures #19
  • Flight pictures #20
  • Siège en mode lit
  • Flight pictures #22
  • Entrée, manque de choix
  • Flight pictures #24
  • Flight pictures #25
  • Flight pictures #26
  • Flight pictures #27
  • Flight pictures #28
  • A Hong Kong International Airport
  • Cabine Business Cathay
  • Flight pictures #31
  • Jonction optimisée entre siège et paroi
  • Flight pictures #33
  • Flight pictures #34
  • menu enfant
  • Flight pictures #36
  • Flight pictures #37
  • Dessert, manque de goût
  • Station intermédiaire Ngong Ping vue de HKG
  • Repas pasta!
  • Flight pictures #41
  • Boisson d'accueil à bord
  • Flight pictures #43
  • Siège Cathay
  • Flight pictures #45
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6 contacts

Find the best way to contact your airline.

In France

8 rue de l’Hôtel de Ville
92522 Neuilly-sur-Seine cedex
France
Phone: +33 (0) 811 70 60 50

Is it working? 3 positiv votes 0 negativ votes
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Lost luggage  France

Phone: +33 (0)1 79 63 61 07
Fax: +33 (0)1 48 16 50 29
Email: Accessible only to connected users. Create my account

Is it working? 0 positiv votes 0 negativ votes
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