Cathay Pacific

71 reviews - - Updated 17 hours ago

They simply do not care

I would not recommend travelling with Cathay Pacific if you want to arrive with your luggage. My 71 year old mothers luggage was lost in transit and I received not a single apology from the Melbourne staff. I was told that this simply happens to lots of people. It took them two days to contact me despite numerous emails and calls, with the sole information I have been provided is that the bag never arrived in Hong Kong after being checked in at Heathrow. My mum is now not expecting to never see her case again, which contained all the Christmas presents for her 2 year old grandchild. Genuinely, Cathay Pacific have the worst customer service I have ever experienced for anything. Avoid if you can, they simply do not care about their customers. Sadly, we’ve got another flight to endure with them back to the UK.

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Economy LHR - MEL 09/2018


Cx925 HKG/CEB arrived Cebu on time, other plane is blocking runway. Tower says 20 minutes till clear. An hour later we head for MNL to "refuel" and...

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Economy HKG - CEB More than 2 years

The Best Seats

First experience with Cathay Pacific. The service was standard. The flight attendants called us by our names. Not bad. The cabin was organized...

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Business ZRH - HKG More than 3 years 6 reactions 258 views

A good flight, comfortable and pleasant but still a little disappointing.

This flight was between CDG Paris and Hong Kong on Cathay Pacific. Boarding was efficient and takeoff was on time. The plane was very clean and the...

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Economy CDG - HKG More than 3 years 4 reactions 983 views

A nice flight despite the delay

Departure with a two-hour delay due to an ADP (Paris Airports) strike. After waiting one hour in front of the gate, we had to wait inside the plane, where they served us drinks and chips.

The in-flight entertainment system was working, making the wait bearable. The legroom was relatively comfortable, the meals were good, and they served you drinks at your seat throughout the flight. Information for connecting passengers was given before arrival and they were taken care of after landing. The only downside was that there was a very small selection of films in French, which can be a problem when traveling with children.

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Economy CDG - HKG More than 3 years 2 reactions 120 views

Excellent flight (HKG - CDG)

Excellent service, friendly and very attentive.
In my opinion they have some of the best seats available in first class, with a personal closet to hold your things.

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First HKG - CDG More than 3 years 7 reactions 91 views

Perfect flight

Nothing to say: perfect for the price. Pleasant service, even in economy class. The meal was rather good. The departure was on time. The arrival was...

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Economy HKG - CDG More than 3 years 4 reactions 258 views

B77W economy class

This was a very pleasant flight. The catering was of a satisfactory standard. There was ice cream for dessert and two hot meals: lunch and...

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Economy HKG - CDG More than 3 years 9 reactions 572 views
Airline Spotter

Could be better

4h20min flight on an A330. Baggage drop-off was very smooth. Classic service: drinks and then lunch. The sound didn't work for my wife. The flight...

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Economy HKG - TYO More than 3 years 2 reactions 195 views

No longer lives up to its high reputation

A twelve-hour flight on an A330. Despite a new cabin the comfort-level remains average. The meal served was very mediocre. The video program...

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Economy JNB - HKG More than 3 years 1 reactions 298 views
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71 traveler reviews

Overall rating

2,57 / 5
2.57 stars over 5 - Based on 7 customers reviews
5 stars

Ratings summary

Value (price + quality) 3,14 / 5
Comfort 3,2 / 5
Costumer service 3 / 5
Your opinion of security 3,5 / 5
Food 2,8 / 5
Management of luggage 3,4 / 5
Comfort 3,2 / 5
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58 travelers pictures

Discover your next flight in pictures

  • En-cas
  • Flight pictures #2
  • Flight pictures #3
  • Flight pictures #4
  • Flight pictures #5
  • Flight pictures #6
  • Entrée, manque de choix
  • Apéritif!
  • menu enfant
  • Dessert, manque de goût
  • Tôt le matin.
  • A Hong Kong International Airport
  • Flight pictures #13
  • Cabine Business Cathay
  • Cabine Business Cathay
  • Flight pictures #16
  • Flight pictures #17
  • Vidéo de sécurité
  • Décollage
  • Cabine durant la descente.
  • Flight pictures #21
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  • Flight pictures #24
  • Flight pictures #25
  • Flight pictures #26
  • Siège Cathay
  • Plat, manque de classe
  • Flight pictures #29
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  • Flight pictures #31
  • Flight pictures #32
  • Plat du dîner
  • Siège Cathay, accoudoir amovible et rangement à chaussures
  • Trousse de confort Agnès b(on voyage)
  • Rangement à casque et commande intuitive du siège
  • Flight pictures #37
  • Boisson d'accueil à bord
  • Crème brûlée au saoon The Bridge
  • Repas pasta!
  • Flight pictures #41
  • Station intermédiaire Ngong Ping vue de HKG
  • Flight pictures #43
  • Flight pictures #44
  • Flight pictures #45
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6 contacts

Find the best way to contact your airline.

In France

8 rue de l’Hôtel de Ville
92522 Neuilly-sur-Seine cedex
Phone: +33 (0) 811 70 60 50

Is it working? 3 positiv votes 0 negativ votes
Updated on 15 January 2016 | Report a problem

Lost luggage  France

Phone: +33 (0)1 79 63 61 07
Fax: +33 (0)1 48 16 50 29
Email: Accessible only to connected users. Create my account

Is it working? 0 positiv votes 0 negativ votes
Updated on 10 April 2014 | Report a problem

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