Cubana de Aviación : Paris Orly - La Havane

25 reviews - - Updated 20 hours ago
CU / CUB ORY / HAV
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25 traveler reviews

Overall rating

1,78 / 5
1.78 stars over 5 - Based on 9 customers reviews
5 stars
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Ratings summary

Value (price + quality) 2,11 / 5
Comfort 2,33 / 5
Costumer service 2 / 5
Your opinion of security 2,67 / 5
Food 2 / 5
Management of luggage 2,67 / 5
Comfort 2,33 / 5
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Never again!



Departure was scheduled for Friday 4 April. An eight-hour delay was announced, then the flight was put back to the following day, then it was cancelled!
No information was provided by the airline. The airline staff were very unpleasant. We were messed around, lied to, and they abused our trust. This airline does not deserve to be trusted.
And you should be aware that ours is not an isolated case: someone from the airline even told us "Ha, well, we often have delays of one or two days, but usually we end up taking off, unlike this time!"!
Not exactly reassuring is it?
The final word on the issue: went to ask Cubana de Aviacion why their plane hadn't taken off. Was it a mechanical problem? No...! Perhaps they're too embarrassed to reveal the real reason? Thank you to the pilot for saving our lives.

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Economy ORY - HAV More than 2 years 6 reactions 365 views
Margauxlvl7

Avoid completely



Departure for Cuba was on April 11. There was almost no delay (1 hour). However, regarding the trip on Cubana de Aviacion, I feel the need to say that my seat was ripped, there was no blanket even though the air conditioning was on high and the meal, if you could call it that, was bad. The flight crew was so unpleasant I wondered why they had chosen the job. They didn't smile at all, or even say hello when we got on the plane. There was no movie during the ten-hour flight. They passed out headsets, which they said were for listening to music, but the music didn't work.

To sum up: if you have to take this airline, I advise you to buy something to eat and drink in the departure lounge before leaving Orly and to bring your iPod and your books to entertain you. In any case, for my part, I will never take Cubana de Aviacion again.

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Economy ORY - HAV More than 2 years 6 reactions 467 views
deleclya

Disastrous! An airline company to avoid.



We left after a nine-hour delay. There were no excuses on the part of the company.
On board the flight attendants were not friendly at all; we didn't get a smile from them during the entire 12 hours of the flight.

The plane took off at 8:30 pm and at 10:30 pm the plane was completely dark. The personal lights and the headphones for listening to music didn't work, and there was no movie to watch. The flight attendants had gone to bed by this time so you couldn't even ask for a glass of water. In short, an interminable flight. I've traveled quite a lot and this airline is one to avoid since apparently they often have delays and if you have a connecting flight you have a 9 our of 10 change of missing it.

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Economy ORY - HAV More than 2 years 5 reactions 167 views
pirob

Flight cancelled



We were supposed to go on the “Perfumes of Cuba” tour and, thanks to Cubana, we visited Orly on Friday and Saturday—April 4 and 5, respectively. There are very often delays with this airline. Our flight was cancelled and there was no trip to Cuba. A big disappointment because we had been looking forward to this trip for months…

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Economy ORY - HAV More than 2 years 9 reactions 206 views
Lola121

A disgrace !!!



Three-hour delay before take-off, no information provided, and squeezed into an uncomfortable seat: the journey got off to a bad start. As for the...

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Economy ORY - HAV More than 3 years 44 reactions 2,4k views
Salsadéro
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une compagnie à fuir!



Pour notre premier voyage vers Cuba, j'ai choisi Cubana Aviacion car c'était la compagnie la plus économique pour la période choisie (incluant Noël et jour de l'an) et je l'ai amèrement regretté !

Le vol était notifié direct à l'aller mais nous avons fait une escale "technique" à Santiago de Cuba (en fait pour débarquer/embarquer d'autres passagers) ce qui a rallongé à 14h30 la durée de vol, sans compter les 1h30 de retard au départ de Paris.

Lors du vol lui même, le service est minimal on a l'impression d'avoir à supplier les hôtesses ou stewards pour avoir une couverture ou un sandwich sans porc...

Idem au retour, les comptoirs d'enregistrement de la Cubana présentaient une longue file indifférenciée de passagers alors que toutes les autres compagnies sont beaucoup mieux organisées et plus fluides.

J'ai rencontré une famille qui avait eu 30h de retard (sans explications) alors avec 1h30, je m'estime heureuse... A éviter tout de même si on veux arriver en forme car les sièges sont étroits et inconfortables !

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Economy ORY - HAV 12/2015 19 views
babel
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A éviter si vous voulez passer de bonnes vacances !



Vol aller paris cubana CU440 : 9h de retard. Mais le vol retour CU441 était tout simplement un cauchemar. Il était prévu le 4 avril, retardé puis...

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Economy ORY - HAV More than 2 years 6 reactions 402 views
VolCU441
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Très beau vol sur un Ilyushin 96



A l'occasion de vacances à Cuba, j'ai choisi d'emprunter la compagnie nationale cubaine, qui exploite encore quelques rares Il-96. Contrairement aux préjugés que l'on peut avoir sur les avions de l'ère soviétique, l'Il-96 était très silencieux, et les sièges à bord étaient d'un confort tout à fait acceptable, malgré l'absence d'IFE, fait assez rare de nos jours sur les longs courriers.

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Economy ORY - HAV More than 3 years 3 reactions 362 views
Nezka
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Passez votre chemin !



Déjà au départ de Paris 1h30 dans l'avion sans aucune information, sans savoir si il y avait un problème. Je pense que le personnel c'est tout...

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Economy ORY - HAV More than 2 years 3 reactions 143 views
cjuju
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Pas luxe, mais fait le job !



On ne s'attend pas au grand luxe (et effectivement, pas de tv, bouffe pas top, service tout juste correct...) mais :

- Vols à l'heure dans les 2 sens !
- Pas de problème de bagages
- Bon avion (Russe)
*très haut de plafond (impression d'espace)
*6 toilettes (jamais de queue)

Sans enfant, il vaut mieux s'enregistrer tôt pour avoir des places ensemble (les familles ont automatiquement des places) et amener un peu de chips pour se faire plaisir...

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Economy ORY - HAV More than 2 years 2 reactions 216 views
bharno

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In France

41, BD du Montparnasse
75006 Paris
Phone: +33 (0)1 48 62 76 54/5
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Updated on 28 November 2014 | Report a problem

Sales  Cuba

Centro de informacion y reservas
Calle 23 No. 64 esq. P Infanta, Vedado
Ciudad de La Habana
Cuba
Phone: (537) 834 4446
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Updated on 16 August 2014 | Report a problem