Disastrous and unacceptable

Review of jeff20e about the flight Cubana de Aviación CU444 between La Havane and Paris Orly on 30/12/2013 in Economy
jeff20e CU / CUB HAV / ORY
Note: This review is about an experience that happened more than 2 years ago.

The departure from Havana was delayed by 28 hours! We arrived at 3:30 pm on January 30 instead of 11:30 am on January 29. There was no apology from the company.
(The plane had burst a tire while landing in Havana on December 28, hence the necessity of carrying out the inspections).
The plane (IL96) was uncomfortable, with broken seats, no in-flight entertainment and a nonexistent dinner (two slices of ham and cheese and two pieces of stale bread. There was no choice of beverages, just water). The crew was invisible during the entire flight. When they served a snack right before arrival, the steward spilled coffee and yogurt on my jeans!

Avoid this company at any price!

General
Overall rating
1 / 5
Value (price + quality)
1 / 5
On the ground
Check-in and boarding
1 / 5
Management of luggage
1 / 5
On board
Comfort
1 / 5
Costumer service
1 / 5
Your opinion of security
1 / 5
Food
1 / 5
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By jeff20e, about Cubana de Aviación, , close to Paris, Île-de-France, France
Posted online by HappyFlight, on 3 January 2014
This review has been read 323 times
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This review is also available in French.

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2 comments RSS Comments

HappyFlight replied Translate

Bonjour,

Merci beaucoup pour ces deux premiers avis sur la compagnie Cubana de Aviacion. Ils confirment la position de la compagnie dans le classements des transporteurs les moins appréciés par nos membres, c'est à dire 4ème.

Vous repartez prochainement ?

Je vous souhaite une très bonne journée et une bonne année

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